Customer Service Advisor

3 weeks ago


Sheffield, United Kingdom X2recruit Full time

X2 Recruit are looking for a Customer Service Advisor for our Client in Sheffield.

To communicate directly with customers either by telephone, electronically or face to face.

To ensure that the people of Sheffield receive a consistent and high level of service and to provide quality customer services to the City and the local community To carry out all aspects of reactive and proactive customer service work to enable Veolia to meet its Contractual targets and Communication Targets.

Ensure that customers from all sections of the community receive a courteous, fair and efficient service and are treated with respect and dignity. Customers will have easy access to an effective complaints and enquiry service.

Dealing with incoming calls in a professional, timely and friendly way (external and internal customers). All communication to be logged onto the in house database.

Handle and attempt to resolve customer complaints at the first point of contact with the resident and to the satisfaction of the customer and the business. If a call cannot be dealt with immediately, the customer will be given a clear explanation of, and timescale for, and the action to be taken

Monday-Friday 8.30-17.00

**Salary**: £9.70 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Sheffield, South Yorkshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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