People Assistant

5 months ago

Blackburn, United Kingdom ASSYSTEM Full time

Company Description

Assystem is an international company with one mission: accelerate the energy transition around the world.

Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy.

We are a collective committed to the actors who are making the energy switch. Sharing our knowledge, expertise and values allows us to innovate and think differently about the energy transition.

To ensure a viable, efficient, and reliable energy future for all.

**Job Description**:
Assystem is hiring for a People Assistant to join our business supporting our growing People Function, from our Head Office in Blackburn on a hybrid working pattern.

The People Assistant will be responsible for providing a consistent and high-quality HR administration/transactional service to designated Business Units, key stakeholders and colleagues. Responsible for providing a full HR administration service as well as supporting with queries or providing first line contractual advice.

Key Responsibilities and Accountabilities:
To provide an excellent customer focused HR administration support service across the full spectrum of the employee lifecycle, including but not limited to:

- Collation of all documents for the preparation and issuing of onboarding documents, working in collaboration with Business Units, Recruitment Business Partners, the wider HR team and new colleagues to manage the administration process from beginning to end.
- Manage the variation and leaver process, ensuring all processes are followed in full, liaising with other business areas and the wider HR team where required.
- Manage the administration processes relating to all family leave requests.
- Providing a timely response inside the set SLA regarding all contractual queries, providing first line contractual advice to Business Units and Colleagues.
- To accurately calculate annual leave and other contractual entitlements and communicate these as necessary.
- Ensuring the HR/Company information system is maintained, and data cleansing regularly occurs on a quarterly basis to ensure all data is up to date and relevant.
- Manage the Probation administration & reporting process to ensure information is passed to PBPs on a monthly basis.
- Manage the Absence management administration & reporting process to ensure information is passed to PBPs on a monthly basis.
- Assist with any administration tasks relating to our Performance Development/Management processes.
- Supporting the wider HR Team with our internal induction and onboarding process.
- Issuing references to new employers and requesting references for potential new colleagues.
- Ensuring that all salient data and information is inputted into our HR information system and passed to payroll for processing each month.
- To process all received HR forms ensuring that the appropriate levels of authorisation are obtained before actioning.
- Supporting with any other HR administration tasks relating to the employment lifecycle.
- To take ownership of the whole HR administration process, using initiative and liaising with the HR Manager to introduce new effective and efficient ways of working or processes.
- To take ownership of HR reporting and statistic requests, running internal reports and passing this information to the requesting manager or PBPs for further analysis.
- Act as our HR information system support function for user queries or access problems, escalating as necessary to the wider HR team where required.
- To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery.
- To follow set policies and procedures, using judgement as to when to escalate complex queries to the PBPs or People Manager.
- To ensure that all written documentation is accurate and contains the correct information and that the content is professional, in line with employment law and suitable at all times.
- To carry out informal coaching with managers regarding the correct completion of HR administration forms.
- To contribute to the on-going review and improvement of HR operational processes ensuring the delivery of a customer focused, added value service.
- To maintain confidentiality at all times and in all matters, adhering to Data Protection and the General Data Protection Regulations at all times.
- To ensure that Equality, Diversity & Inclusion (EDI) applies at all times within the role and to actively promote EDI wherever possible.
- To work closely with the HR Manager at all times, ensuring that lines of communication remain open and that important information is relayed in a timely efficient manner.
- Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.
- In order for Assystem to work effecti

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