Project Support Specialist

2 weeks ago

London, United Kingdom Gerson Lehrman Group Full time

**Job Summary**

**Specific responsibilities include (but are not limited to)**:

- Schedule calls between GLG clients and requested experts
- Navigate requests with compliance requirements and client-specific preferences
- Establish and build strong working relationships with internal Client Solutions partners
- Successfully execute against scheduling request objectives, seeing each project through to completion
- Appreciate the urgency of scheduling calls and prioritizing accordingly to provide timely client service
- Demonstrate adaptability in a fast-paced, dynamic work environment
- PLEASE NOTE THIS IS NOT A PROJECT MANAGEMENT ROLE
- Undergraduate degree and/or equivalent experience of client/customer service
- Able to prioritise tasks in order of urgency
- Superior phone communication and interaction skills, including demonstrated oral and written abilities
- Strong problem-solving skills
- Passion for fast-paced learning
- Ability to communicate and manage relationships across the full professional spectrum including internal and external stakeholders
- Act with the highest integrity and professionalism in all their endeavour
- Think creatively and focus on opportunities for growth
- Enjoy working in a team orientated environment
- Demonstrate the ability and initiative to handle increasing responsibility over time
- Full business proficiency in English is essential
- Full business proficiency in Spanish desirable but not essential for the role

**Career Progression**:
Project Support Specialists typically progress onto Senior Project Support Specialist level with the ability to take on mentoring opportunities of more junior members of the team.

**What we offer**:

- Competitive base salary and annual bonus with comprehensive benefits (including healthcare coverage, a contributory pension plan, 25 days annual leave plus bank holidays)
- Global tuition reimbursement to support GLGers who want to continue their professional education
- A great team atmosphere with socials, off site activities and sports teams to join
- An opportunity to contribute to GLG’s Social Impact Partners Programme

**About GLG / Gerson Lehrman Group**

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

**EEO Policy Statement**:
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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