Customer Service Advisor
2 days ago
Working for this established market leader in their sector, the Customer Service Advisor will be key to the continued growth of the company. Working as part of a fast-paced customer support team, the Customer Service Advisor will be rewarded with ongoingtraining, genuine career prospects and being part of a motivated, passionate team
**Key Responsibilities**:
- Provide technical support to customers and employees, acting with the highest degree of courtesy and professionalism
- Troubleshooting a variety of technical and non-technical issues across different communications platforms
- Liaise with service providers and suppliers to assist with queries via portals and direct calls
- Working with other departments to provide an excellent standard of customer care
- Create documentation for equipment to be despatched
- Process end to end support to customers processing claims
- Ensure all customer queries are prioritised and handled in the shortest time possible
**Essential Skills**:
- Excellent interpersonal and customer care skills
- Excellent analytical skills and the ability to solve problems
- Strong drive for achievement, detail-orientated and organised
- Resilient
- Able to work independently and efficiently, to meet deadlines
- PC literate
Keywords: Customer service, customer support, business to business, technical customer service, inbound calls, call centre
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and consideredfor all future vacancies.
We are acting on behalf of the client as an Employment Business in relation to this vacancy.
We are an equal opportunities agency and welcome applicants from all backgrounds.
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