Service Advisor
7 months ago
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department. This is a full-time position with competitive pay and benefits.
**Duties**:
- Greet customers and assist them with their service needs
- Organize and plan a workshop with 4 technicians
- Provide recommendations for necessary repairs or maintenance based on mechanical knowledge
- Generate repair orders and communicate the details to the technicians
- Estimate repair costs and provide customers with accurate quotes
- Upsell additional services or products that may benefit the customer's vehicle
- Coordinate with technicians to ensure timely completion of repairs
- Maintain communication with customers throughout the service process, providing updates on progress and any changes to the timeline or cost
- Handle cash transactions, including collecting payment for services rendered
**Skills**:
- Strong mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutions
- Proficient in cash handling procedures and able to accurately process transactions
- Excellent upselling skills to promote additional services or products
- Exceptional customer service skills with the ability to effectively communicate with customers, listen to their concerns, and address any questions or issues they may have
We offer competitive pay, benefits, and opportunities for career advancement within our organization. If you have a passion for providing excellent customer service and possess the necessary skills, we would love to hear from you.
**Job Types**: Full-time, Permanent
Pay: £23,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Store discount
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Quarterly bonus
**Experience**:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: reception
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