Customer Care Advisor

2 weeks ago


Deeside, United Kingdom Sysco GB Full time

Company Description

**Job Description**:
**Home Based - Customer Care Advisor**

Due to growth we are currently recruiting a talented and results driven **Customer Care Advisor** to join our busy contact centre team, **working from home.**

**£22,158 per annum, plus monthly Bonus, and lots of great benefits.**

This role is** full time, 37.5 hours a week**. Working an 8hour shift, 5 days out of 7 per week (_including weekends_), between the hours of 0730 - 1800.

Our Customer Care Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our Customers’ businesses running smoothly.

**What we want you to do...**
- Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
- Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value
- Ensure good communication links with various departments and utilise and follow internal policies
- Be self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s
- Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process

**What we are looking for...**
- You are able to think quickly on your feet, enabling the best outcome for all customers
- You have top notch communication skills
- Great at building rapport and getting along easily with people
- A strong level of written and verbal skills, with a great attention to detail.
- Be able and happy to work in a busy and fast paced role

**What we can give you in return...**
- The equipment to do the job effectively
- A competitive salary and bonus scheme
- Huge discount on all sorts of lovely food and award-winning products
- Generous holiday allowance
- Recognition awards and Incentives
- Pension
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
- And much more.

**Qualifications**:
Additional Information

All your information will be kept confidential according to EEO guidelines.


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