Operations Assistant and Dog Walker

6 months ago


Fleet, United Kingdom We Love Pets Farnborough Full time

**Full Job Description - Must live in Fleet, Farnborough or Camberley**

Job Summary
- Overseeing operations of the business.
- Managing new enquiries, customer bookings and supervising staff.
- Reporting to owner.

Looking after customers
- Replying to customers within 2 hours.
- Onboarding new customers.
- Walking Dogs
- Overseeing staff and customer communication.
- Carrying out meet and greets.
- Arranging cover for walks, visits, sitting and boarding when staff are off.
- Covering dog walks and pet visits in emergencies, until cover can be arranged.

Looking after systems
- Managing the CRM system.
- Ensuring registers and schedules are updated with changes daily.
- Backing up registers and schedules every day.
- Double checking all updates.

Looking after staff
- Onboarding new staff and setting up supplies for new starters.
- First line of comms for all staff.
- Advising staff and answering staff questions.
- Keeping staff holiday calendars up to date.
- Scheduling in fortnightly meetings and quarterly appraisals for all staff.
- Creating a fortnightly staff newsletter with owner.
- Overseeing staff activities and reporting any issues.

Reporting
- Daily progress report to owner.
- Weekly catch-up meeting with owner to provide progress reports, updates, and ideas.

Development in the role
- Continuing training and development in line with development plan.
- Any other duties as required by the business.

You will need...
- Strong work ethic - this is a small business, and it needs motivated self-starters.
- Experience with Microsoft word, and Excel.

Hours
- Monday to Friday.
- 0900-1100 and 1500-1700 will be for admin and Operations. 11-2 will be for dog walking. Flexible. Hours can be negotiated.
- Occasional weekends may be required.
- Additional hours may be required to cover sickness, holiday and business demands.

**Job Types**: Part time, Permanent
Part-time hours: Between 15 and 30 per week

**Salary**: From £10.50 per hour

Additional pay:

- Performance bonus

**Benefits**:

- Company events
- Flexible schedule
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Why are you interested in this position?
- What previous experience do you have with animals?
- What previous experience do you have with administration, coordination, managing and/or customer service roles?

Licence/Certification:

- Driving Licence (required)

**Job Types**: Part-time, Permanent

Pay: £11.50-£13.50 per hour

Expected hours: 5 - 25 per week

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Fleet: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Why are you interested in this position?
- What previous experience do you have with animals?
- What previous experience do you have with administration, coordination, managing and/or customer service roles?

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Animal care: 1 year (preferred)

Work Location: In person


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