Head Receptionist

3 weeks ago

London, United Kingdom HSH Group Full time

The Peninsula London is excited to announce we are seeking a Head Receptionist to join the team within our The Lobby Restaurant, reporting to the Restaurant Director and responsible for all reservations for the restaurant including communication and coordination. This role will also have an emphasis on a warm welcome and farewell of the guests ensuring exceptional level of service.

The Peninsula Hotels are renowned for the Lobby experience, with live music, a luxurious setting, and food and beverage service offering at the highest level; which, our guests have become accustomed to and that is synonymous with our brand. This position will have a great passion for service and be able to translate this into a special guest experience through a hands-on approach and training a motivated team.
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market-leading remuneration, service charge, and attractive benefits
- Join our award-winning group, working alongside a highly experienced team

Key Accountabilities:

- Arrange incoming correspondence in an organized manner.
- Manage the reservation diary and outlet capacity in coordination with the relevant department heads.
- Coordinate activities and manage menu stock and templates.
- Provide excellent service and communication to internal customers in other departments.
- Establish a rapport with guests maintaining good customer relationships.

General Requirements:

- Understanding of fine food dining culture and good knowledge of restaurant operations.
- Experience in a similar role in a fine dining restaurant or luxury 5* hotel.
- High level of proficiency in Microsoft Office and Teams.
- Relevant qualifications and/or Hospitality related studies.
- Excellent time management and organizational skills, highly adaptable, naturally positive.
- Good communication skills, flexibility, and capability of working under pressure.

At the Peninsula London, we look after:
Your financial wellbeing:

- Excellent salary package
- Generous service charge distributed equitably to all colleagues
- Life Insurance
- Enhanced company contribution on pension plan

Your medical care:

- Medical cash plans including optical and dental coverage
- Enhanced maternity and paternity leave plan

Your daily health routine:

- State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
- Colleague restaurant with healthy and balanced 24/7 food offerings
- On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

- High street and online shopping discounts
- Rewards and recognition initiatives
- Dry cleaning for uniforms and work attire

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.

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