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Head Receptionist

4 months ago

London, United Kingdom Los Mochis London City Full time

**Head Receptionist**

Los Mochis is seeking an outstanding Head Receptionist to support one of the biggest and most talked about new openings of 2024. Our flagship elevates the London dining scene in a stunning restaurant & outdoor terrace on the rooftop of 100 Liverpool Street. Los Mochis City is our second location in London following the opening of the highly acclaimed Los Mochis Notting Hill.

Our Head Receptionist will assist the Reception Manager in overseeing the reception team. The Head Receptionist will play a pivotal role in the achievement of strategic departmental goals, especially in the area of guest satisfaction.

**About us**

Los Mochis is the ultimate Pan-Pacific contemporary Mexican-Japanese restaurant, mixing Mexican spirit with Japanese elegance, Mexican art and design with Japanese coolness and Mexican flavours with Japanese techniques. The team behind this brand come with years of successful experience and is part of an award-winning international team. If you are a friendly and personable individual who loves hospitality, people, and food as much as we do and is looking for a great working environment with a like-minded, passionate team, then join our successful, award-winning brigade.

**Key Responsibilities**:

- Manages daily reception shift operations and ensures compliance with all restaurant policies, standards and procedures.
- Provide the leadership, vision and direction to bring together and prioritise the departmental goals in an efficient and effective way.
- Drive innovation and continuous improvement, striving for excellence in every member and guest interaction.
- An enthusiastic and proactive person who is happy and confident working in all areas of the front of house.
- A hands-on, natural leader who can recruit, train and develop the reception team.
- Able to work with integrity, excellent attention to detail and strong communication skills.
- Maximise covers and seating allocations. Smooth door to table and way-out operations between floor and host team.
- Select, train, evaluate, lead, motivate, coach, and discipline reception team members.

**Benefits include**:

- Highly competitive salary
- Private medical insurance.
- Paid sick leave.
- Study support scheme.
- Free meals while on duty.
- 50% off when visiting the restaurant with family & friends.
- People-focused culture.
- Further career development and growth as the restaurant group expands.

**Requirements/skills**:

- Proven experience as a Head Receptionist or similar role, preferably in a high-volume, upscale dining establishment.
- Exceptional customer service skills and a genuine passion for providing an outstanding dining experience.
- Strong organisational and time management skills, with the ability to multitask and prioritise effectively.
- Strong problem-solving and decision-making abilities, with a proactive and hands-on approach to resolving issues.
- Professional use of OpenTable is essential

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