Head Receptionist

2 weeks ago

London, United Kingdom Cafe - Brasserie FOH Full time

**The Role**:Head Receptionist

**The Restaurant: 3SP**

**The Location**:3 South Place, London, EC2M 2AF

**The Salary**:Up to £15.45 per hour

**Why work for us**:

- Top rate industry leading pay
- Discount in all of our restaurants - 40% off all day, every day
- Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
- Wagestream - access to the Wagestream money management app that lets you track your earnings throughout the month, instantly access up to 40% of your pay as soon as you earn it and save directly from your salary
- Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
- Access to WeCare - a solution designed to support your mental, physical, social and financial wellbeing. You will have access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more
- Free tasty and healthy meals on shift
- Employee of the Month scheme
- Long Service Awards
- Holiday that increases with length of service
- Access to our training platform D&D Connect with resources to develop your skills and knowledge
- An optional paid day each year to give back and volunteer
- Recommend a Friend scheme

**Who we are:
As D&D London’s first hotel, South Place Hotel is quite rightly something special: boutique, luxurious
and fresh faced. Described by Wallpaper magazine as ‘Miami via Moorgate’, the hotel has 80 guest
rooms, Michelin starred Angler restaurant as well as South Place Chop House and five bars. With an
array of meeting and event spaces as well as the stunning Secret Garden and rooftop terrace
overlooking the Capital.

As D&D London’s first hotel, South Place Hotel is quite rightly something special: boutique, luxurious
and fresh faced. Described by Wallpaper magazine as ‘Miami via Moorgate’, the hotel has 80 guest
rooms, Michelin starred Angler restaurant as well as South Place Chop House and five bars. With an
array of meeting and event spaces as well as the stunning Secret Garden and rooftop terrace
overlooking the Capital.

**A bit about what you will be doing**:
We are currently looking for a Head Receptionist, who will work closely with the Reception Manager and the reception team in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.
The Head Receptionist key duties & responsibilities would include:

- Support with the smooth reception team performance for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all

times
- To take reservations correctly and with the respect of the policies when necessary
- To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
- Support the front desk by receiving incoming calls, greeting and attending customers' needs
- To look after reception appearance and presence
- Understand relevant H&S legislation and the implications on the business, taking action as required
- Cost control and financial budgeting alongside the Reception Manager

If you are interested in discussing the Head Receptionist role further, please get in touch with us without delay

INDFOH

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