Entry Level Doctors Receptionist

5 months ago

Dalkeith, United Kingdom Microcom Training Full time

**Job purpose**

To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

Main Duties:
1. Greet patients and visitors to the practice.
2. Book in, amend and cancel patient appointment in line with practice appointments procedures ensuing optimum efficiency of the appointment system.
3. Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.
4. Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.
5. Ensure computerised appointment system is up-to-date.
6. Respond and/or redirect all patient and visitor requests accordingly.
7. Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
8. Set-up of new patients on to the computer system.
9. Advise patients of relevant charges for private services, accept payment and issue receipts for same.
10. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
11. Ensure correspondence, reports, results etc are filed electronically in correct patient record.
12. Ensure reception and waiting areas are kept neat and tidy
13. Re-stocking of information leaflets as appropriate
14. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
15. Undertake administration tasks as allocated.
16. Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately - switched to answer machine at close of business each day.
17. Ensure up-to-date maintenance of both computerised and manual filing systems (ie patient notes).
19. Regularly check Daybook to check all messages have been actioned.
20. Advise Health Board of deceased patients using Vision.
21. Amalgamation of new patient records.
22. Check fridge daily for lab specimens.
23. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties,
which may be requested from time-to-time.
24. Work safely at all times in accordance with Legislative requirements. The post-holder will assist in promoting and maintaining their own and others’ health, safety and
security as defined in the practice Health & Safety Policy.
25. The post-holder will participate in any training required by the practice as part of this including
participation in an annual individual performance review and maintaining a record of own personal and/or professional development.

**What will I learn?**

Assignments determined by the requirements of the Practice, the Reception Manager, Practice Manager, GP Partners and the patients.

How to be self-directed and self-motivated using their own initiative and requiring minimum input from the Reception Manager.

How to be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements.

**What qualifications or qualities are required?**
- Must be understanding and approachable to patients and able to respond to patient requests
- National 5 English
- Basic IT and keyboard skills.
- Be able to communicate effectively and collaboratively across varied staff disciplines.
- Understand the importance of maintaining patient and data confidentiality.

**Job Types**: Full-time, Apprenticeship

**Salary**: From £10,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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