Administrator

3 weeks ago


BurtonOnTrent, United Kingdom EV Cargo Full time

**THE ROLE**:
Administrator

The main purpose of this role is to be the first point of contact for Palletforce Strategic accounts, resolving their problems or queries in an efficient and effective timescale. Ensure that service levels are monitored and standards are maintained.

THE SALARY
Competitive based on experience.

REWARDS & BENEFITS
With a genuine culture of reward and recognition, we want our colleagues to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave, employee recognition scheme, excellent pension scheme, life assurance and access to reward gateway.

OFFICE BASED
This role will be based at our offices in Burton upon Trent, DE14 2SY.

**KEY RESPONSIBILITES**:

- Handling incoming and outgoing phone calls and enquiries
- Processing discrepancies effectively and efficiently
- Investigating and solving complex or long standing issues
- Keeping accurate records of discussions
- Build and maintain customer and depot relationships
- Produce a variety of reports and KPIs using a high level of accuracy
- General administration/filing duties

**OUR IDEAL CANDIDATE WILL HAVE**:
Qualifications. A Level 2 in English & Maths.

Experience. Must be proficient in the use of MS Office, in particular Excel, and other specified software.

Communication. Able to resolve customer complaints in an appropriate manner. Show us that you have excellent communication skills and the ability to build effective working relationships both internally and externally. Engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.

Influence & Persuasion. You will show the ability to persuade and influence stakeholders of changes on approach and direct if needed. Be highly articulate with a flair for networking and the interpersonal skills necessary to win business, build relationships, have a passion for achieving and exceeding sales and profit targets and establish contacts within the eCommerce, online marketplaces, logistics and business sectors.

People & Self Development. You will be highly organised, strong in your delivery producing professional report and presentations at board level. You will have a strong work ethic, a determination to succeed and will continually striving for excellence.

ABOUT US
EV CARGO have grown to become a predominate international supply chain partner to many of the world’s leading brands. We enable customer success through market leading air, ocean, surface freight, logistics, supply chain and technology solutions. Our growth is accelerating around the world.

DIVERSITY AND INCLUSION
Equality, diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential, from the moment they are hired and throughout their career, means ensuring that all our colleagues have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organisation or minority group.

“Let us be your employer of choice”


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