Support Officer

2 weeks ago


Bury St Edmunds, United Kingdom Brook Street Full time

Are you looking to gain experience working within the Public Sector? We could have the ideal role for you RAF Honington is looking for a Support Officer to Join their team on a Full-time temporary basis, working Hybrid with 2 days in the office a week (withthe acceptation that you attend the office for your first week for training). Free parking is also provided for those days that you to attend the office.
The working hours for this role will be Monday - Thursday 8:30 - 16:30, and a nice early start to the weekend with an early finish on a Friday
The pay rate is £11.01 an hour, with a holiday accrual scheme available.
What would be your duties?
- Receiving and responding to telephone enquiries and correspondence from occupants/Military Chain of Command Welfare Agencies/Local Authorities regarding loss of entitlement to occupy SFA within the UK.
- Issuing Notice to Vacates (NTV's) ensuring legal process are initiated in accordance with guidance from Central Legal Services.
- Calculating charges for occupation in accordance with data from Homes and Communities Agency.
- Informing occupants and the Recoverable Team of charges.
- Inputting relevant information onto Information Management System (IMS) and end service pay deductions on Joint Personnel Administration (JPA)
- Issuing cessation of entitlement certificates and proportionality assessments.
- Preparing Statements of Truth/legal paperwork and liaising with solicitors over all issues relating to court action, Orders for Possession and warrants for eviction.
What transferable skills will you need?
- Decision making
- Influencing
- Planning & scheduling own workload
- Time management
- Highly customer focused
- Proactive
- Excellent Communication skills
- Willingness to learn and adapt
- Excellent and accurate IT skills



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