Customer Service Agent

1 month ago


Reigate, United Kingdom neoci Full time

**1stLine Customer Service Agent**

**Reigate - Hybrid**

**£28k - £32k**

**Role Summary**:

- The Customer Service Agents (CSA’s) are the first point of contact for customers.
- They provide 1st line technical support as well as dealing with other enquiries such as invoice queries and contract enquiries.
- The CSA is a diverse and challenging role where attention to detail, coupled with an overriding passion for providing customers with an exceptional service experience is key.
- Excellent communications skills are a must, along with the skills to adapt and

negotiate are required.

**Purpose**:
To triage and support all customers reporting issues, to assist in ensuring the efficient

working of Customer Service team while delivering exceptional service to our

customers.

**Job Objective**:

- To ensure we are regularly communicating with clients while
- exceeding their expectations.
- Maintaining a process driven work environment.
- Collating and communicating fault information to ensure quick resolution.
- Understanding and resolving faults within SLA.
- Manage a variety of queries from start to completion including Billing and service-related matters.
- Accurately triaging all tickets and passing to relevant support team for those not resolved by Customer Services & Support.
- Co-ordination of internal and external resource.
- Liaising with other surrounding support teams on faults/assurance

**Skills and competencies required**
- Passionate about the Customer Experience and delivering excellent service.
- Positive can-do, solution focused attitude.
- Strong attention to detail.
- Daily demand to be able to multi-task with the ability to stay calm under pressure and think outside of the box
- Strong customer service skills
- Strong communication skills
- Tenacious attitude - The end result for your customer is at the heart of your actions
- IT Literate
- Decision making skills
- Proven problem-solving attitude
- Ability to Adapt and Negotiate and Mediate
- Experience working in a problem-solving environment
- Interest in Technology and Innovation

**List of Key Tasks**
- Ensure all faults are dealt with efficiently and that the fault is triaged, reported and resolved within SLA
- Maximise efficiency
- Monitor issues to define patterns and work to lessen these recurring issues
- Ensure constant improvement of customer experience and Service Assurance knowledge
- Manage process for communicating service affecting issues to the organisation and our clients

**Duties shall include but not be limited to the following**:

- Maintain relationships with key partners, ensuring we provide a unified service from supplier to client
- Develop, implement and maintain procedures of best practices and standards
- Identify own training requirements
- Ensure all MI is updated

**Key Performance Indicators**

To ensure Service Level Agreements (SLA’s) are adhered to and that are customers are consistently satisfied with the service we provide.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£32,000.00 per hour

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Have you previously worked in a customer focused environment within the telecoms/IT sector?

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Reigate



  • Reigate, United Kingdom Contact Point Resourcing Full time

    **Base Salary - £28,000 - £31,000** **Location - Reigate Surrey** **Role - Customer Service Agent** **The Team** You will be joining the Customer Service team where comprehensive training and support will be provided from the very beginning to maximize your success and earning capabilities. You will be part of an ambitious team keen to support...


  • Reigate, United Kingdom Fine & Country Full time

    Estate Agent | Lister/Valuer | Premium Homes Fine & Country Reigate, Redhill and East Grinstead Are you an experienced Estate Agent, Manager, Lister or Valuer? Fine & Country have an immediate opening for an Associate to work the luxury housing market across Reigate, Redhill & East Grinstead. What you do: Focusing solely on the upper quartile...


  • Reigate, United Kingdom Reed Full time

    Customer Service Administrator Reed, Redhill are looking for a Customer Service Administrator to join our client. As a Customer Service Administrator, you will be responsible for: Providing excellent customer service and support via phone and emailProcessing orders, invoices, and quotationsLiaising with internal and external stakeholdersUpdating and...


  • Reigate, United Kingdom Just Retirement Full time

    14.1.23 Customer Service, Operations & General Management **Job Title: Customer Service Representative** **Location: Reigate - 40% office based** **Hours: Full Time - 35hrs Per Week** **_______________________________________** **About Us** We’re a specialist UK financial services group focusing on attractive segments of the UK retirement income market...


  • Reigate, United Kingdom Skipton Building Society Full time

    Hours: In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch. Salary: £22,464 Per Annum plus Area Allowance £5,200 Per Annum Closing Date: Tue, 28 May 2024 We are recruiting for a Customer Service Consultant within the Reigate Branch You have the...


  • Reigate, United Kingdom Skipton Building Society Full time

    Hours: In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch. Salary: £22,464 Per Annum plus Area Allowance £5,200 Per Annum Closing Date: Wed, 12 Jun 2024 We are recruiting for a Customer Service Consultant within the Reigate Branch You have the...


  • Reigate, United Kingdom Just Group Full time

    Date Posted: 18/07/2023 Location: Reigate **Job Type**: Full time **Customer Service Representative** **Just Group plc** **Reigate - Hybrid (40% office, the remainder at home)** **Full time - 35 hours** **Who are Just?** We’re a **FTSE 250 Financial Services** company who specialise in retirement solutions and right now, our world is moving pretty...


  • Reigate, United Kingdom Just Group Full time

    Date Posted: 18/07/2023 Location: Reigate **Job Type**: Full time **Customer Service Representative** **Just Group plc** **Reigate** **Full time - 35 hours** **Who are Just?** We’re a **FTSE 250 Financial Services** company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in /...


  • Reigate, United Kingdom Future Proof Full time

    **Customer Service Executive** We are looking for a customer-focused person to join our growing team. You will be the first point of contact for our clients, providing help, assistance and answering any queries they may have. This is **not **a call centre role. If you are someone with a high level of customer care, who can prioritise our clients’ needs...


  • Reigate, United Kingdom Future Proof Full time

    **Customer Service Executive** We are looking for a customer-focused person to join our growing team. You will be the first point of contact for our clients, providing help, assistance and answering any queries they may have. This is **not **a call centre role. If you are someone with a high level of customer care, who can prioritise our clients’ needs...


  • Reigate & Banstead, United Kingdom Kings Permanent Recruitment Ltd Full time

    Estate Agent Sales NegotiatorA basic salary is being offered of £20,000 plus a £200 per month car allowance with what can only be described as an outstanding personal sales commission starting structure starting at 8% on the first £150,000 exchanged and increasing to 10% after £150,000. On target earnings are realistically £45,000. This established and...


  • Reigate, United Kingdom Lloyd Recruitment Services - Epsom Full time

    We are working with an independent and growing business based in Reigate, who are looking for a Sales and Customer Service Advisor to join their team. As part of your role, you will ensure that customers receive a friendly and professional service at all times, building lasting relationships and securing repeat business. **Duties**: - Listening and...


  • Reigate, United Kingdom OPUSTECH.CO.UK Full time

    **WHERE? OPUS** Established in 1992, Opus is an independent, privately-owned technology provider, based in Reigate, Surrey integrating best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Working together with our industry leading partners, our purpose is to enable...


  • Reigate, United Kingdom Rettenmaier UK Ltd Full time

    If you are an inspirational Customer Service Executive with an eye for detail, natural customer rapport, excellent organisation skills and enjoy working as part of a busy team, then read on... **About Us**: We have a unique UK office based in Reigate based in a Victorian house with private parking, within 5 minutes walking distance to town. The UK team is...


  • Reigate & Banstead, United Kingdom Kings Permanent Recruitment Ltd Full time

    Estate Agent Senior Sales NegotiatorDo you want to work in an office that turned over £1.1million in 2023 and targeted to achieve £1.3million this year and in previous years has done £1.4million and is the market leader? A basic salary is being offered of £20,000 plus a £200 per month car allowance (£2,400) with what can only be described as an...


  • Reigate, United Kingdom IWG plc Full time

    Customer Services Manager (Total Compensation including bonus, commission & benefits: Up to £50,000) This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will...


  • Reigate, United Kingdom Insight Select Ltd Full time

    **Customer Service Advisor / Temporary / £120 per day / Reigate, Surrey / Office based** **Overview**: My client, an instantly recognisable brand are looking for a Customer Service Advisor to join them on a temporary basis for a minimum of 3 months. **Role & Responsibilities**: - Answering inbound calls with a positive and personable nature - Assist...


  • Reigate & Banstead, Surrey, United Kingdom Kings Permanent Recruitment Ltd Full time €8

    Estate Agent Sales Negotiator A basic salary is being offered of £20,000 plus a £200 per month car allowance with what can only be described as an outstanding personal sales commission starting structure starting at 8% on the first £150,000 exchanged and increasing to 10% after £150,000. On target earnings are realistically £45,000.This established and...

  • Online Client

    1 day ago


    Reigate, United Kingdom Intrum AB Full time

    At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Join a team that makes a difference Daily At Intrum, the relationships you make with your customers have the power to change their lives. And the ones you’ll make with your team might even change yours....


  • Reigate, United Kingdom Intrum AB Full time

    At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Know you’re doing a good job. However ambitious your KPIs might be, however challenging your day, you’ll always know you’re doing a great job at Intrum. Because everything you do makes a necessary and...