Customer Service Representative

4 weeks ago

Reigate, United Kingdom Just Group Full time

Date Posted: 18/07/2023

Location: Reigate

**Job Type**: Full time

**Customer Service Representative**

**Just Group plc**

**Reigate**

**Full time - 35 hours**

**Who are Just?**

We’re a **FTSE 250 Financial Services** company who specialise in retirement solutions and right now, our world is moving pretty quickly. With the defined benefit buy in / buy out space growing each year, Just continues to annually grow its business by over £2bn of assets.

We are a **purpose driven** company with compelling and credible goals. Quite simply, we help people achieve a better later life. We achieve this by providing competitive and innovative products, services, financial advice and guidance to help our customers achieve security, certainty and provide them with peace of mind in retirement.

That’s who we are. We’re a company on a mission: to become a beacon for the entire retirement industry. Because we believe everyone deserves a fair, secure, and fulfilling retirement.

**About The Role**

As a Customer Services Representative you will act as a first point of contact for our UK Retail and Life Time Mortgage customers and it will be your job to deliver a distinctly Just customer experience.

You will be positive and helpful, and make doing business with us easy, efficient and pleasurable, whilst always considering how to achieve the best customer outcome.

**Shift Pattern - weekly rotational pattern**

Monday - Friday- 08:30 - 16:30- 09:00 - 17:00- 09:30 -17:30

**Key Accountabilities**- Answer queries from our customers across our product range- Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period- Produce quotes and/or re-quotes over the telephone- Perform relevant administrative tasks according to procedure, data entry standards and industry regulation- Liaise between departments to ensure all queries are dealt with efficiently and result in the best customer experience- Liaise with internal & external customers and third parties to ensure relationships are developed and maintained

**About You**

The experience, skills, and knowledge we are looking for:
- Previous experience within an administrative or telephony function- Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above)- Able to explain complex information in plain, simple English and adapt your language for different audiences when required- Passionate about delivering great customer service and 'go the extra mile’ to ensure customer satisfaction- Experienced in using Microsoft Office (Outlook, Word, Excel)

**Company Benefits**- A Competitive Salary, Pension Scheme and Life Assurance- Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday- Private Medical Cover and Income Protection, just in case- A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets- Opportunity to progress within your career both in-role and within the company- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)- A variety of Employee Funded Benefits available to you via our Online Benefits Portal- Plus, several additional purchase options available for you and your loved ones

**Why Just?**

We are committed to building a more **sustainable business** and have publicly committed to reduce our scope 3 emissions to Net Zero by 2050 and our scope 1 and 2 emissions to Net Zero by 2025. We’ve made good progress so far and encourage our people to make small and meaningful changes in their everyday lives, so that we can protect our planet for future generations.

**Diversity, Equity and inclusion (DE&I)** is a key priority for Just as part of our overall strategy and ensuring all of our people **feel proud** to work at Just. We have joined a number of initiatives including the **Race at Work Charter**, designed to improve outcomes for employees from underrepresented backgrounds. We also run a Reciprocal Mentoring scheme for employees from a BAME background, those with a disability and those who identify as LGBTQ+. There are multiple employee network groups, which champion issues including race, gender, social mobility and neurodiversity.

What’s clear about working at Just is that we care. We care about our customers, our purpose, our environment, inclusivity, wellbeing and most importantly - each other.

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