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Customer Support Representative
4 months ago
**Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance?**
**If so, this could be the role for you**
Since 1944 AD Construction Group has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, predominantly to local authority housing associations. Working as a close-knit team the organisation has successfully proven time and time again its ability to be a serious competitor in the construction industry.
We are looking for a Customer Support Representative to join one of our bust project-teams workin in and around the **Reigate/Surrey area**.
**Main Duties**
- Preparing correspondence to cover issues such as access, delay in works, changing/adding works and resolving issues
- Collecting KPIs upon work completion, and logging the results
- Arranging appointments for workers and subcontractors where necessary
- Building good relationships with the residents
**Essential Skills/Knowledge**
- Driving license is essential
- Experience in a similiar role
- Strong face-to-face customer service experience
- Good communicator, both oral and written
- Flexible to accommodate the needs of the residents
- Excellent time keeping and organisational skills
- Basic IT knowledge
**Package**
- Salary - £23,000 to £27,500
- Hours - Monday to Friday, 8am to 5pm (1hr for lunch)
- 21 days of holiday + bank holidays and Christmas closure
- Birthday day off
- Company branded uniform, PPE, Work Phone, iPad
**Additional Information**
- DBS check will be carried out on your behalf at the companies expense
- Eligible to work in the UK
- Six Month Probationary Period
- As part of the interview process you will be required to complete an aptitude test
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£27,500.00 per year
**Benefits**:
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
