Customer Service Agent

3 weeks ago

Reigate, United Kingdom Contact Point Resourcing Full time

**Base Salary - £28,000 - £31,000**

**Location - Reigate Surrey**

**Role - Customer Service Agent**

**The Team**

You will be joining the Customer Service team where comprehensive training and support will be provided from the very beginning to maximize your success and earning capabilities. You will be part of an ambitious team keen to support you.

**Role Summary for the Customer Service Agent**

The Customer Service Agents (CSA’s) are the first point of contact for customers.

They provide 1st line technical support as well as dealing with other enquiries such as invoice queries and contract enquiries.

The CSA is a diverse and challenging role where attention to detail, coupled with anoverriding passion for providing customers with an exceptional service experience is key.

Excellent communications skills are a must, along with the skills to adapt and negotiate are required.

**Skills and Competencies Required for the Customer Service Agent**
- Passionate about the Customer Experience and delivering excellent service.
- Positive can-do, solution focused attitude.
- Strong attention to detail.
- Daily demand to be able to multi-task with the ability to stay calm under pressure and think outside of the box.
- Strong customer service skills.
- Strong communication skills.
- Tenacious attitude - The end result for your customer is at the heart of your actions.
- IT Literate.
- Decision making skills.
- Proven problem-solving attitude.
- Ability to Adapt and Negotiate and Mediate.
- Experience working in a problem-solving
- Interest in Technology and Innovation.

**For further information on this Customer Service Agent role, please get in touch with Andy, or Ollie at Contact Point Resourcing.**

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£31,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Reigate: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- office based customer service: 2 years (required)

Work Location: In person

Reference ID: Customer Service Agent

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