Customer Support Representative

3 weeks ago


Manchester, United Kingdom CHANNEL ALT LTD Full time

**Duties**:

- Assist customers with product information, order status, and issue resolution
- Upsell products or services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers to ensure satisfaction
- Analyze customer needs and recommend solutions
- Maintain a high level of professionalism and phone etiquette at all times

**Experience**:

- Previous experience in a customer service role is preferred
- Proficient in data entry
- Strong communication skills both written and verbal
- Excellent phone etiquette and active listening skills

**Job Types**: Full-time, Permanent

Pay: From £25,526.20 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/05/2024



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