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Clinic Co-ordinator, Children's Hospital

5 months ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

There is an exciting opportunity to come and work for a forward thinking and fast growing dept. If you want a challenge this is the role for you. We are a busy department who is rapidly expanding and we need you If you have the skills to work in a face pace and busy office environment.

This is a demanding role where you will need to multi task and use your own initiative.

Within the Paediatric team be accountable for the day to day administration and coordination of clerical procedures concerning out patients clinics and accurate timely patient data quality through proficient use of the computerised patient administration system. To work closely as part of a forward thinking team, providing a high standard of service and liaison with clinicians, patients and staff at all levels.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)

KEY JOB RESPONSIBILITIES
- To make up Paediatric notes for patients who are new to the University Hospitals of Leicester.
- To be responsible for the preparation of case notes for Paediatric Outpatient Clinics in line with consultant guidelines and departmental procedures.
- To ensure that all relevant case notes, x-rays, test results and other information, including data from other hospitals, is available for each patient’s visit.
- To be responsible for transferring clinic case notes on HISS at the end of the clinic to the appropriate destination.
- To ensure all case notes and patient records are maintained in good condition.
- Be responsible for implementing national, regional and local initiatives relating to performance targets and comply with The Patient Access & Data Management Policy.
- To arrange new appointments on the HISS system in line with individual Consultant guidelines and agreed timescales.
- To be responsible for the reduction or cancellation of outpatient clinics, liaising with medical staff in accordance with departmental guidelines.
- Make follow-up appointments as requested from other hospitals, secretaries and wards.
- To record all clinics outcomes, book any follow-up appointments, record HRG codes, track all waiting times on HISS and arranging investigations for patients. To initiate investigation record cards for any patients requiring tests.
- To pre admit any patients as and when required.
- To liaise with the nurse in charge of clinic, ensuring the patients are kept informed of any delays.
- To be responsible for the receipt of all investigation results received in the department for your clinic, collating these and bringing them to the attention of the medical staff in the manner specified by each Consultant.
- To follow-up any investigation results not received within agreed timescales.

Staff Leadership
- To work as an effective team member delivering a high quality service

Service Delivery
- Efficient and sensitive processing of enquiries
- Effective communication with wards
- To implement the booking programme for elective inpatient admissions.
- To provide a courteous, professional service at all times with regard to patient liaison when on outpatient clinic reception.