Customer Service Administrator

2 weeks ago


Rhyl, United Kingdom HR GO Recruitment Full time

Job Specification

Position: Customer Service Administrator

Locations: Bodelwyddan

Hours: Monday - Friday 40 hours per week either working 8am - 4.30pm or 8.30am - 5pm.

**Salary**: £21,000-£22,000 PA DOE

Contract: Permanent

Purpose of Role

My client is currently seeking a Customer Service Administrator to work within a busy manufacturing office environment with an immediate start.

Tasks & responsibilities include
- EDI Order Processing / system check / system clean-up / analysis of forecast and customer's demands
- Tracking of customer's orders progress and send updates on delays to customers proactively
- Interrogation of the information system for delivery, quantity and quality issues
- Keep records of delivery performance and generic satisfaction level of customer portfolio
- Validation of information with all departments involved before communication to customer (when needed e.g. fast moving situation)
- Reporting of issues and risks to sales, quality, dispatch and technical department
- Identify and assess customer's needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Raise delivery notes in support to dispatch department when needed
- Verify periodically with sales customer's trade agreements, price list, requirements
- Keep the system updated with all relevant information about customer (trade agreements, price list, requirements)

Skills and Experience
- A commitment to quality and a thorough approach to the work
- Attention to detail, time cost and quality
- Excellent written and verbal communication skills
- A flexible attitude and the ability to perform under pressure
- The ability to work well within a team
- Excellent Microsoft Word/Excel is essential



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