Order Processor

**Why Prism Healthcare?**

Prism Healthcare Group are a highly reputable healthcare company employing circa 600 colleagues, across various locations within the UK and Europe. We work with a variety of mobility equipment, including patient moving, handling, and bathing devices, committing to the ongoing safety and wellbeing of the people who use our equipment. Through our family of brands, we are best positioned to share our experience and expertise with every client and customer.

**Role Description**

In this role you will be responsible for processing customer orders and quotes, as well as providing an industry leading level of service, for our internal and external customers.

**Essential Duties**
- Ensuring all orders/quotes are processed correctly on a daily basis.
- Ensuring all KPI targets are achieved and maintained.
- Take ownership of complaints through root cause analysis and departmental ownership to improve process and resolution.
- To implement and demonstrate a “customer first mentality” across the team and business.
- To support wider team and business when required.
- To drive continuous improvement within department and wider business.

**Personal Characteristics (Attitude)**
- Team focused
- Customer first mentality
- Ability to make decisions and multi task
- Ability to engage with others
- Professional, positive and constructive communicator
- Flexible

**Education & Experience (Knowledge & Skills)**
- Proven track record in order processing
- Highly accurate with meticulous attention to detail
- Ability to use initiative and work independently
- Experience of working within a contact centre environment
- Ability to stay calm under pressure
- Able to multi-task and prioritise
- High Standard of written and verbal communication

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person