Customer Service

3 weeks ago


Preston Brook, United Kingdom HGV Drivers UK Full time

**We are looking for a Customer Service person to join our respected client in Preston Brook, Runcorn.**

**MAIN DUTIES/RESPONSIBILITIES**
- Take customer orders for locally shipped plants through multi-channel (telephone and digital)
- Manage programmed orders and services
- Manage plant and truck capacities daily in line with targets KPIs
- Ensure product is despatched to the customer on time
- Liaise with plant managers and hauliers to ensure smooth running of daily operations
- Modify in-process orders at customer request
- Work pro-actively to establish the feasibility of customer requests
- Plan future plant and truck availability.
- Manage late loads - including a timely notification of these issues to all the relevant parties.
- Work closely with colleagues in other departments to ensure that orders are dealt with in accordance with the customer commitment
- Proactively resolve customer issues/complaints or changes in the requested order
- Identify the need for order re-negotiation.
- Contribute to ongoing process improvements by identifying opportunities to reduce costs and increase quality and efficiency

**EXPERIENCE/QUALIFICATIONS**
- Experience of working within a result driven working environment (including working towards KPI’s both business and personal) is essential
- Excellent customer service skills
- RMX / SAP experience desirable
- Experience of planning workload of drivers / despatch of products would be an advantage
- Experience of the Northwest geographical area essential
- Experience of driver hours regulations desirable
- Experience of working in fast paced / high call traffic environment essential

**This is a permanent role with base salary of £25,000-£26,000 depending on experience.**
**Shift - Mon-Fri, 8am to 5pm with 1h for lunch break. (1 in 4 Saturday mornings is required to work from home).**

**Position is available to start ASAP after passing an interview.**

**Please send your CV and we will contact you**

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Preston Brook, Cheshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location



  • Preston, United Kingdom Customer Management Resourcing (CMR) Full time

    **Role** - Customer Service Advisor **Location** - Preston (Onsite) **Salary** - up to £23338.60 **We have an exciting temporary to permanent Customer Service Advisor position within the Utilities Sector.** As a Customer Service Advisor, you will take great pride in ensuring all inbound and outbound calls, webforms etc within the busy contact centre are...


  • Preston Brook, United Kingdom Affinity Search and Selection Limited Full time

    **Customer Service Advisor** **Preston Brook** **£21,000** **Monday - Friday 8:45am - 5:30pm (1 in 4 Saturdays 8:50am - 2pm)** Do you provide excellent customer service? Are you confident on the phone? Can you work well in fast paced situations? A vibrant, bubbly office is looking for Customer Service Advisor to join their growing team, based in a modern...


  • Preston Brook, United Kingdom HGV Drivers UK Full time

    **New position available for our client in Preston Brook, Runcorn** We are looking for Customer Service Agent on temporary ongoing position **Main duties**: - Taking customer telephone orders for Aggregate and Asphalt material. Liaising with customers including feedback on order progress. - Input customer orders into bespoke SAP system - Liaising with...


  • Preston Brook, United Kingdom HGV Drivers UK Full time

    **New position available for our client in Preston Brook, Runcorn** We are looking for Customer Service Agent **Main duties**: - Taking customer telephone orders for Aggregate and Asphalt material. Liaising with customers including feedback on order progress. - Input customer orders into bespoke SAP system - Liaising with Hauliers and weighbridges over...


  • Preston Brook, United Kingdom HGV Drivers UK Full time

    **New position available for our client in Preston Brook, Runcorn** We are looking for Customer Service Agent **Main duties**: - Taking customer telephone orders for Aggregate and Asphalt material. Liaising with customers including feedback on order progress. - Input customer orders into bespoke SAP system - Liaising with Hauliers and weighbridges over...


  • Preston Brook, United Kingdom HGV Drivers UK Full time

    **New position available for our client in Preston Brook, Runcorn** We are looking for Customer Service Agent **Main duties**: - Taking customer telephone orders for Aggregate and Asphalt material. Liaising with customers including feedback on order progress. - Input customer orders into bespoke SAP system - Liaising with Hauliers and weighbridges over...


  • Preston Brook, United Kingdom HGV Drivers UK Full time

    **New position available for our client in Preston Brook, Runcorn** We are looking for Customer Service Agent **Main duties**: - Taking customer telephone orders for Aggregate and Asphalt material. Liaising with customers including feedback on order progress. - Input customer orders into bespoke SAP system - Liaising with Hauliers and weighbridges over...


  • Preston, United Kingdom Service Care Full time

    ARCH Finance, have a great opportunity for a part time customer service administrator to join an established Finance team, based in Preston. This is a part time opportunity, working 9.30am - 2.30pm, 5 days a week. In your role as customer service administrator, you will need to be dedicated and self-motivated, with the ability to work on your own...


  • Preston, United Kingdom Service Care Full time

    ARCH Finance, have a great opportunity for a part time customer service administrator to join an established Finance team, based in Preston. This is a part time opportunity, working 9.30am - 2.30pm, 5 days a week. In your role as customer service administrator, you will need to be dedicated and self-motivated, with the ability to work on your own...


  • Preston, United Kingdom Customer Management Resourcing (CMR) Full time

    Technology Design Assistant/ Customer Service **Location: Preston (Hybrid)** **Salary: £27,753.60 - £32,720.04** **Hours: Full time (37 hours)** **Temporary Position - 3 to 6 Months with the potential to move from Temp to Permanent position** You will be working for a large established company who own, operate and maintain the North West's electricity...


  • Preston, United Kingdom Service Care Full time

    Service Care Solutions are currently working alongside an international outsourcing company who are currently looking for a Customer Service Advisor to join the expanding team and support their clients. **ROLE**: Customer Service Advisor **LOCATION**:Preston **PAY RATE**:£19,000 per annum + bonuses **HOURS: Monday - Friday 12:30pm - 8:30pm & 2:30pm -...


  • Preston, United Kingdom Service Care Solutions - Sales Full time

    Service Care Solutions are currently working alongside an international outsourcing company who are currently looking for a Customer Service Advisor to join the expanding team and support their clients. **ROLE**: Customer Service Advisor **LOCATION**:Preston **PAY RATE**:£19,000 per annum + bonuses **HOURS: Monday - Friday 12:30pm - 8:30pm & 2:30pm -...


  • Preston, United Kingdom Lea Gate Service Station Full time

    Sales Assisitant required at a petrol retail establishment containing a retail shop (Morrisons Daily). The site will have 12 pumps and a large retail shop which will consist of hot food and convenience retail goods. The Job is based around providing great customer service, providing good house keeping and ensuring this is done under the Health and Safety...


  • Preston, United Kingdom Lea Gate Service Station Full time

    Sales Assisitant required at a petrol retail establishment containing a retail shop (Morrisons Daily). The site will have 12 pumps and a large retail shop which will consist of hot food and convenience retail goods. The Job is based around providing great customer service, providing good house keeping and ensuring this is done under the Health and Safety...


  • Preston, United Kingdom Lea Gate Service Station Full time

    Sales Assisitant required at a petrol retail establishment containing a retail shop (Morrisons Daily). The site will have 12 pumps and a large retail shop which will consist of hot food and convenience retail goods. The Job is based around providing great customer service, providing good house keeping and ensuring this is done under the Health and Safety...


  • Preston, United Kingdom Lea Gate Service Station Full time

    Sales Assisitant required at a petrol retail establishment containing a retail shop (Morrisons Daily). The site will have 12 pumps and a large retail shop which will consist of hot food and convenience retail goods. The Job is based around providing great customer service, providing good house keeping and ensuring this is done under the Health and Safety...


  • Preston, United Kingdom Service Care Full time

    Service Care Solutions are currently working alongside a remote call centre who are currently looking for a German Speaking Customer Service Advisor to join the expanding German support team. This role is fully working from home but applicants must fluent in German to be considered. **ROLE**: German Speaking Customer Service Advisor **LOCATION**:Fully...


  • Preston Brook, United Kingdom Affinity Search and Selection Limited Full time

    **Role: Customer Retentions Advisor** **Location: Preston Brook** **Salary: £21,000 - £23,000 + Bonus** **Monday - Thursday 8:45am - 5:30pm** **Friday 8:45 - 5pm** **Plus, one in four consecutive Saturdays 8:50am - 2pm** Our Client is currently looking to recruit a Customer Retentions Advisor to join their team in Runcorn (Preston Brook). **A Customer...


  • Preston Brook, United Kingdom JOB Consultancy Full time

    Immediate Starts Available! - Customer Service/ Call Centre - Internal promotion opportunities - Quarterly Bonus - Free onsite Parking - Subsidized Lunches - Great Office Facilities The main purpose of this role is to be responsible for handling client enquiries for insurance quotations. You will handle new business enquiries and renew existing client’s...

  • Customer Care Agent

    2 weeks ago


    Preston Brook, United Kingdom Affinity Search and Selection Limited Full time

    **Role: Customer Care Agent** **Location: Runcorn** **Salary: up to £21,000 per annum** **Hours: Monday - Friday 8:45am - 5:30pm (1 in 4 Saturdays 8:50am - 2pm)** Our client is currently looking to recruit a Customer Care Agent to join their team, based in their office in Runcorn. The Customer Care Agent is responsible for dealing with inbound and outbound...