Knowledge Specialist
6 months ago
We are proud of the service we provide our customers, and rightly so
This role will give you the opportunity to look at ways we can be better, support large transformation pieces, work with a wide range of stakeholders and deliver a great experience for our customers.
**About the role**
This is a key role within our Customer Service Operational Support Team, where you will be working closely with digital and operational teams.
You will work with two other knowledge specialists, Content Developers and the Product Owners (who form the knowledge squad) to create and maintain articles on our MS Dynamics based knowledge management system. This will enable colleagues to provide the best experience for our customers whilst complying with both internal and external standards.
As part of the knowledge squad, you will prioritise the articles to be created/changed. You will engage with stakeholders in Customer Services for their input for knowledge articles and will agree SLAs. You will ensure that the articles are reviewed according to the agreed schedule, review feedback from colleagues about articles and identify opportunities to improve existing articles and to create new knowledge articles.
You’ll be able to see the impact of your work, with colleagues across Customer Services using the knowledge articles you maintain, to process customer requests in their day-to-day work. The work you will do will also support large transformation initiatives and will enable YBS to meet regulatory requirements. So, this really is a role to be proud of.
Its a hybrid role, so you can spend time at home as well as our Bradford office when required (~2 days per week). You will have the option of working in the office 5 days a week if this is your preference.
**About you**
You’ll be someone who is committed to providing great customer service, and have a good understanding of customer service operations. Alongside this you’ll;
- Be proactive and adaptable
- Be solutions focused, ensuring any new or changed articles are clear and effective
- Be a team player, who can work well within the knowledge squad and can engage effectively with a wide range of stakeholders.
- Be a great communicator with excellent written skills, experience using Word and Excel.
Previous experience of mapping processes, reviewing procedures, creating articles or support documents and/or familiarity with MS Dynamics and would be beneficial.
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
**Flexibility.** We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
**Development.** We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
**Inclusivity.** We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
**About our Benefits**
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- ** Holiday.** You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- ** Bonus.** We work together to reach for better at YBS, so when we reach our goals we’re all rewarded, with up to a 10% annual bonus.
- ** Pension.** We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
- ** Healthcare.** Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- ** My Benefits.** When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
**Ready to apply?**
**Want more information?
-
Café Supervisor
6 months ago
Bradford, United Kingdom Specialist Autism Services Full timeVacancy - Community Café Supervisor Specialist Autism Services are looking for a committed and enthusiastic individual to oversee the running of the new community café at our Bradford site. Specialist Autism Services provides a unique blend of education and care. We deliver a strengths-based autism specific personalised learning programme, to develop...
-
In-House Litigation Solicitor
1 month ago
Bradford, Bradford, United Kingdom Hays Specialist Recruitment Limited Full timeConsumer Litigation Lawyer - In-House OpportunityHays Specialist Recruitment Limited is seeking a skilled Consumer Litigation Lawyer to join their in-house team. As a key member of the team, you will be responsible for handling a mixed caseload of Small Claims and Fast Track cases, drafting, negotiating, and reviewing legal documentation, and providing...
-
Warranty Specialist
6 months ago
Bradford, United Kingdom C&B Recruitment Full time**Warranty Claims Specialist** **Bradford (Or surrounding area)** **£28,750 Salary + Overtime** **MUST have a mechanical qualification** **Mon - Fri - 37.5hrs** C&B Recruitment are currently working with a reputable company who are searching for knowledgeable Vehicle Technicians to assist their busy department in Bradford. **As a Claims Specialist you...
-
Retail Sales Assistant
6 months ago
Bradford, United Kingdom ScS – Sofa Carpet Specialist Full time**Description**: **What’s the opportunity?** As part of the Retail team, you’ll be based within our store in Forster Square Retail Park Park in Bradford welcoming customers in and talking to them about our gorgeous furniture and carpets. We have a number of part time positions available ranging from 16 hours to 26 hours per week. **What does the role...
-
Retail Sales Assistant
6 months ago
Bradford, United Kingdom ScS – Sofa Carpet Specialist Full time**Description**: **What’s the opportunity?** As part of the Retail team, you’ll be based within our store in Forster Square Retail Park in Bradford welcoming customers in and talking to them about our gorgeous furniture and carpets. We have a number of part time positions available ranging from 16 hours to 32 hours per week. **What does the role...
-
In-house Litigation Lawyer
1 month ago
Bradford, United Kingdom Hays Specialist Recruitment Limited Full timeIf you are a lawyer (solicitor / CILEx) within a commutable distance of Bradford with excellent Small Claims and Fast Track experience, then my client has an excellent in-house litigation role that could be absolutely perfect for you.My client is experiencing a rapid period of growth and, as such, there is an opening for a skilled litigator to join their...
-
Technical Electronics Specialist
1 week ago
Bradford, Bradford, United Kingdom Chroma Recruitment Full timeAn exceptional opportunity has arisen for a skilled Technical Electronics Specialist to join our team in West Yorkshire.About the RoleThis is an exciting chance to work as part of a small team of multi-disciplinary engineers dealing with electronic products, providing expert support to customers.As a Technical Electronics Specialist, you will be involved in...
-
Housekeeping Specialist
1 month ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £18,000 - £25,000beBee Professionals is seeking a skilled Housekeeping Specialist to maintain the cleanliness and hygiene of various residential and commercial spaces. Key responsibilities include:Key Responsibilities:Clean and sanitize designated areas, including offices, restrooms, and common areas.Follow established cleaning schedules and routines.Ensure the proper use of...
-
Maintenance Specialist
1 month ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £30,000 - £45,000beBee Professionals is seeking a skilled Maintenance Specialist to ensure the smooth operation of our manufacturing equipment. The ideal candidate will have a strong background in mechanical and electrical engineering, with experience in maintenance and troubleshooting.Key Responsibilities:Perform routine maintenance on equipment to prevent downtime and...
-
Procurement Specialist
3 weeks ago
Bradford, Bradford, United Kingdom University of Bradford Full timeProcurement Specialist Role At the University of Bradford, we are committed to creating conditions for social, cultural, and economic impact. As a Procurement Specialist, you will play a key role in maximising commerciality and delivering best value and cost-effectiveness across non-pay expenditure. Key Responsibilities: Helping to deliver...
-
Aml Specialist
6 months ago
Bradford, United Kingdom Yorkshire Building Society Full time**AML Specialist** Our friendly but busy Financial Crime Team works in partnership with our business to protect the Society and its members from financial crime. As an AML Specialist in this exciting role, you’ll play an important part in doing just that by providing robust and critical analysis of our strategic priorities and making sure we meet all of...
-
Aml Specialist
6 months ago
Bradford, United Kingdom Yorkshire Building Society Full time**AML Specialist** Our friendly but busy Financial Crime Team works in partnership with our business to protect the Society and its members from financial crime. As an AML Specialist in this exciting role, youll play an important part in doing just that by providing robust and critical analysis of our strategic priorities and making sure we meet all of our...
-
Boots Beauty Specialist
5 months ago
Bradford, United Kingdom Boots Full timeSummary Job Reference: - 227165BR Bradford, Westfield Shopping Centre Permanent 18.5 hours per week **The hourly rate for this role is £12.36 plus product allowance and ongoing training from our amazing brands and beauty experts.** We've re-invented the Beauty at Boots shopping experience to create a beauty retail playground where customers can get...
-
Kitchen Operations Specialist
1 month ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £22,000 - £28,000We are looking for a highly skilled Kitchen Operations Specialist to join our team at beBee Professionals in Bradford.Key Responsibilities:Manage a specific section of the kitchen, ensuring high culinary standards are met consistently.Oversee the preparation and presentation of dishes in your assigned section.Ensure the quality and consistency of dishes...
-
IT Security Governance Specialist
4 weeks ago
Bradford, Bradford, United Kingdom Interface Recruitment UK Full timeIT Security Governance SpecialistWe are seeking an experienced IT Security Governance Specialist to join our team at Interface Recruitment UK.Key Responsibilities:Develop and maintain information security policies and procedures.Conduct regular security risk assessments and provide recommendations for improvement.Collaborate with the IT team to ensure the...
-
Boots Beauty Specialist
5 months ago
Bradford, United Kingdom Boots Full timeSummary Job Reference: 231406BR - Job Reference: 2 3 1 4 0 6 B R Bradford, Westfield Shopping Centre Permanent 18 Hours **The hourly rate for this role is £12.36 plus product allowance and ongoing training from our amazing brands and beauty experts.** We've re-invented the Beauty at Boots shopping experience to create a beauty retail playground where...
-
Apprenticeship Development Specialist
1 week ago
Bradford, Bradford, United Kingdom Incommunities Group Full timeWe are Incommunities Group, a social housing landlord with over 22,000 homes in the Bradford district.As our Apprenticeship Development Specialist, you will play a key role in ensuring the delivery of high-quality apprenticeships that meet organisational needs and standards. You will develop strong relationships with internal and external stakeholders to...
-
Commercial Project Specialist
6 months ago
Bradford, United Kingdom Epta Full timeThe Project Specialist reports to the Sales & Project Support Manager and is an essential role that is accountable for the processing of critical information into various business systems relating to site projects. The Project Specialist operates within a workflow where timing and communication are crucial in the processing and handling of information to...
-
Environmental Specialist
3 weeks ago
Bradford, Bradford, United Kingdom Yorkshire Water Full time £37,438 - £46,798About the Role:Yorkshire Water is seeking an Environmental Specialist to join its Strategy & Regulation business area. As part of the team, you will support the company's strategic water resources programme, working closely with internal and external stakeholders to shape the future of Yorkshire Water's long-term water resources strategy.Key...
-
Highly Specialist Physiotherapist
3 months ago
Bradford, United Kingdom Bradford Teaching Hospitals NHS Foundation Trust Full timeJob summary Closing Date: may change dependent on response) Shortlisting to take place in the week following closing date: commencing Interview expected to take place on This post offers the successful candidate the opportunity to work as part of an evolving Pelvic Health team and includes input to the highly thought of Obstetrics,...