New Claims Advisor

3 months ago

Kingston upon Hull, United Kingdom Hudgell Solicitors Full time

**New Claims Advisor, Hull**

**Salary dependent on experience**

**About Us**

Hudgell Solicitors is proud to be one of the country’s most progressive and experienced law firms. We are fiercely committed to ‘Righting Wrongs’ by fighting for our clients, standing up for the vulnerable and giving a voice to those seeking justice. For more than 25 years we’ve provided down to Earth legal advice for individuals involved in complex cases such as medical negligence, personal and criminal injuries, incidents abroad, civil liberties, as well as involvement in high-profile public inquiries and inquests.

You will be joining an award-winning firm - recognised as a Leading Firm by the Legal 500 Guide and listed as one of the ‘Best 200 Law Firms in the UK’ by The Times newspaper year after year.

We are 100% committed to our clients, our people and the community.

With offices in Hull and Manchester, we are a growing and developing firm, whose agile and adaptable approach promises an exciting career.

**About the Role**

You will be the initial point of contact for potential new clients and will be responsible for gathering all relevant information and providing this to the Fee Earners who will assess the merits of pursuing a legal claim. You will be required to provide feedback on the decision made by the Fee Earner including relevant sign posting where we cannot assist and an explanation of the funding options and retainer documentation where we are able to pursue a claim on their behalf.

If you have previous Fee Earning experience in addition to the above, you will be responsible for assessing each enquiry and taking the relevant decision as to whether we can pursue a claim on their behalf.

If you have worked within a Law Firm previously in a Fee Earning role or have a strong background within customer services role and are looking for a new challenge, then contact us now to find out more.

**What you will be doing**:

- Setting the tone of the initial client journey in accordance with our company values.
- Guiding potential new enquiries through the assessment decision making process and providing them with the relevant support
- Liaising with the Fee Earning team and potential clients in relation to obtaining the relevant information required to assess new claims.
- Accurately record all relevant information and data relating to new enquiries within the firm’s case management system.
- Open files and generate the correct Client Retainer documents on the case management system.
- Explain to the client the funding options available to pursue their claim.
- Monitor own task list daily to ensure all deadlines are met.
- Adhere to our client always promise.

**What you will need**:

- Excellent verbal and written communication skills.
- It is essential that you have an empathetic and calm nature.
- Excellent telephone manner.
- Adherence to laws and best practices regarding dealing with client data.
- High degree of attention to detail and trustworthiness.
- Law Degree is preferred but not essential.
- Previous legal experience is preferred, although is not essential as full training will be provided.

**What we can offer you**
- Competitive salary and bonus scheme
- Generous holiday entitlement
- Potential flexible working arrangements
- Supportive, approachable and friendly working environment
- Ongoing professional development and training opportunities

Range of benefits, including pension, health cash plan, discounted gym membership and more

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Are you able to reliably commute to and from place of work?

Work Location: In person

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