Help Desk Analyst Ii

3 weeks ago


Reading, United Kingdom Robert Half Full time

We are a leading technology provider & consultancy serving companies across the London Area. We are looking for a 2nd line support analyst to join our team. This role is due to the growth of our business and team members moving up into more senior positions

**The Role**

Our engineers thrive in a culture of self-development, technical curiosity and delivering exceptional service.

As a 2nd line engineer will be client's first point of contact, responding to incidents and where appropriate escalating to the relevant teams. Along with fielding help desk requests, you will be the face of the company when visiting client offices to providesupport and installing client equipment as well as supporting the back end systems

**Skills/ Experience Required**
- Strong technical skills in as many of the following areas as possible:

- Windows 10, Intune, Autopilot and Azure AD
- Public cloud hosting - Microsoft Azure or AWS
- Private Cloud Solutions
- On-Line backup Solutions
- Cyber security solutions
- Windows Server 2012 / 2016 / 2019
- Office 365 and Exchange Online
- MS Exchange Server 2013 / 2016
- Networking - LAN, VLAN, WAN, firewalls
- Wireless networks
- Virtualisation - VMware / Hyper-V
- SAN Solutions
- Thorough understanding of Information Ability to work independently and efficiently to meet deadlines.
- Ability to assess and prioritise work in a fast paced environment.
- Ability to function at a high level under pressure or with short deadlines.
- Self-motivated, detail-oriented and organised.
- Excellent communication (oral and written), interpersonal, organisational, and presentation skills.
- Ability to spec, order and build out hardware for clients.

**Responsibilities**
- Provide high level client support and technical issue resolution remotely and on site at client offices
- Configuration and installation of client equipment to connect to network and/or domain.
- Provide training to clients e,g, Citrix services, remote access, proprietary tools etc
- Fundamental knowledge of client/server technologies, Active Directory and Operating system to provide client support when necessary.

**Location - Reading - Transport required**

**£35,000 with Bonus & Benefits



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