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Out of Hours Support Officer
2 months ago
**Are you ready for the next step in your Security Career? or maybe you would like a career change into the Security Industry? Now is your chance - We need you**
Here at Securitas, we guard and protect a variety of clients across the globe, from banks, retail chains, leisure venues through to corporate offices. We make people feel safe.
When you join us at Securitas you will be joining a dedicated professional team of experts that are truly some of the best in their field. You’ll be provided with fantastic opportunities for Career progression through our unrivalled learning hub, where there is a wide variety of internal courses to help achieve your goals.
**Working 54 hours per week**
**Nights/weekends**
**SIA Licence trained or willingness to be placed on SIA course**
**How you will make an impact as an Out of hours Support Officer**:
**Operations**
- Ensure relevant company and client Key Performance Indicator targets are met on an ongoing basis.
- Work to agreed practices relating to Health and Safety and quality management.
- Adherence to Internal and External audit standards and undertake quality assurance checks.
- Ensure that any Operational issues both in normal working hours and outside of normal working hours are managed effectively and escalated as necessary.
- Undertake out of hours responsibilities as reasonably required.
- Scheduling including out of hours scheduling, covering sickness and adhoc requests.
- Admin tasks as directed by the Management Team
**Human Resources**
- Provide administrative support for the 1-2-1, identify development needs, action any disciplinary and grievance procedure that is required.
- Manage sickness and action RTW interviews.
- Staff welfare support.
**Recruitment**
- Ensure all shifts, holidays, sicknesses and absences are covered by efficiently rostering core, relief and casual security staff.
- Be the first point of contact for all security staff, helping them with all of their queries
**Training & Development**
- Ensure all assignment instructions, site documentation is up to date.
**Risk Management**
- Ensure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, acting where needed.
**Client Management**
- Engage with clients and visiting client sites when needed.
- Cover client sites if and when needed
- Set up new contracts on the system
**Relationship building & Teamworking**
- Support other Branches and support functions by sharing best practice
- Work towards and share the Branch KPIs and targets with the Branch team and wider support functions to create one team - one common goal.
- Build strong relationships with the HR Advisor and Admin teams to ensure that there are proactive and positive interactions.
- Build strong relationships and positive working relationships with the sites, supervisors and officers to ensure appropriate service delivery standards and drive the right internal mindset
**Benefits**:
Child care vouchers. Wellbeing support. Discounts and cashback offers on high-street brands, restaurants, holidays, days out. Internal recognition schemes and awards. Cycle and Car schemes are available. We also have Securitas Learning Hub with a wide variety of internal courses to choose from.
**Info**:
Areas to cover Glasgow, Edinburgh, Aberdeen, Belfast, Newcastle, Leeds, Manchester, Liverpool and Birmingham
**Essential Skills**:
- Right to Work in the UK with a 5-year checkable history
- Must have a full clean manual driving licence with access to a vehicle
- Manages Self
- Decision Making
- Communication Skills
- Business Acumen & Commercial Awareness
- Operational Excellence
- Strategic Thinking (Planning & forecasting)
**About Company**:
**Securitas Benefits**:
- Paid holiday, company pension and life assurance scheme
- Discounted gym membership, wellness advice and support
- Cycle to Work Scheme, car lease and new car purchasing schemes
- Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out
- City & Guilds accredited training program for professional and personal development
**Integrity**, **Vigilance**, and **Helpfulness** are the core values that Securitas is built on to shape a long-term, financially successful enterprise for our customers, employees, and shareholders.
Join the Securitas Team today
**Essential Requirements**:
- Right to Work in the UK with a 5-year checkable history
- Must have a full clean manual driving licence with access to a vehicle
- Manages Self
- Decision Making
- Communication Skills
- Business Acumen & Commercial Awareness
- Operational Excellence
- Strategic Thinking (Planning & forecasting)
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