Out of Hours Support Officer

1 week ago

Bellshill, United Kingdom Smart Recruit Online Full time

**Are you ready for the next step in your Security Career? or maybe you would like a career change into the Security Industry? Now is your chance - We need you**

**Here at Securitas, we guard and protect a variety of clients across the globe, from banks, retail chains, leisure venues through to corporate offices. We make people feel safe.**

**When you join us at Securitas you will be joining a dedicated professional team of experts that are truly some of the best in their field. You’ll be provided with fantastic opportunities for Career progression through our unrivaled learning hub, where there is a wide variety of internal courses to help achieve your goals.**

**Our Officers will be responsible for their own areas**
- ** Areas to be covered are: Birmingham, Leicester, Manchester, Newcastle, Edinburgh and Glasgow (There is flexibility in these locations - to be discussed at interview)**:

- ** Working 54 hours per week (nights/weekends)**:

- ** SIA Licence or willingness to attain**

**How you will make an impact as an Out of hours Support Officer**:
**Operations**
- Ensure relevant company and client Key Performance Indicator targets are met on an ongoing basis.
- Work to agreed practices relating to Health and Safety and quality management.
- Adherence to Internal and External audit standards and undertake quality assurance checks.
- Ensure that any Operational issues both in normal working hours and outside of normal working hours are managed effectively and escalated as necessary.
- Undertake out of hours responsibilities as reasonably required.
- Scheduling including out of hours scheduling, covering sickness and adhoc requests.
- Admin tasks as directed by the Management Team

**Human Resources**
- Provide administrative support for the 1-2-1, identify development needs, action any disciplinary and grievance procedure that is required.
- Manage sickness and action RTW interviews.
- Staff welfare support.

**Recruitment**
- Ensure all shifts, holidays, sicknesses and absences are covered by efficiently rostering core, relief and casual security staff.
- Be the first point of contact for all security staff, helping them with all of their queries

**Training & Development**
- Ensure all assignment instructions, site documentation is up to date.

**Risk Management**
- Ensure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, acting where needed.

**Client Management**
- Engage with clients and visiting client sites when needed.
- Cover client sites if and when needed
- Set up new contracts on the system

**Relationship building & Team working**
- Support other Branches and support functions by sharing best practice
- Work towards and share the Branch KPIs and targets with the Branch team and wider support functions to create one team - one common goal.
- Build strong relationships with the HR Advisor and Admin teams to ensure that there are proactive and positive interactions.
- Build strong relationships and positive working relationships with the sites, supervisors and officers to ensure appropriate service delivery standards and drive the right internal mindset

**Benefits**:
**Health & Wellbeing**
- Company pension and advice and planning
- Life assurance scheme
- Discounted gym memberships
- Wellness advice and support, including financial, emotional and physical
- Dental and Physical Health Plans

**Lifestyle Benefits**
- Cycle to work scheme
- Car lease and new car purchasing schemes
- Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
- Mortgage Advise
- Payroll ISA's
- Eligibility for Costco Membership

**Learning & Development**
- Support with further education
- 100's of eLearning courses
- Accredited courses by C&G, ILM, IOSH and SIA
- Leadership Development programs both local and global

**Giving Back**
- Payroll Giving
- Working with charities such as Calderwood House, KPMB and Wooden Spoon
- Supporting local community initiatives
- Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org

**Essential Skills**:

- Right to Work in the UK with a 5-year check able history
- Must have a full clean manual driving licence with access to a vehicle
- Manages Self
- Decision Making
- Communication Skills
- Business Acumen & Commercial Awareness
- Operational Excellence
- Strategic Thinking (Planning & forecasting)

**Essential Requirements**:

- Right to Work in the UK with a 5-year check able history
- Must have a full clean manual driving licence with access to a vehicle
- Manages Self
- Decision Making
- Communication Skills
- Business Acumen & Commercial Awareness
- Operational Excellence
- Strategic Thinking (Planning & forecasting)

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