Quality Fibre Specialist
4 days ago
**The Role**:
As a Field Quality Specialist you will be carrying out field performance audits across both our direct labour teams and our external suppliers around the North Midlands area to ensure they are fully compliant with all aspects of the quality standards, which are in line with the Freedom Fibre requirements. This will include completing quality audits on our network, as well as any new network installed using the PIA agreement. This role will also support and encourage all positive safety practices. Along with the role of a Quality Specialist this will also including supporting the Service Delivery Desk with any on the day issues/complex installations or Network assurance tasks.
**Core Responsibilities**:
- Drive continuous improvement across the network in all build areas through focused audits
- Supporting installation engineers to ensure safety, quality and processes are followed in line with Freedom Fibre requirements at all times
- Completing when required installs of fibre optic cables into residential and business premises
- Assist with technical support between the service operations and the field resource when required
- Highlight any risks that need addressing impacting customer connections or field team
- Assisting with ‘on the day’ issues that would otherwise prevent successful completion of tasks impacting right first time
- Dealing with complex / non-standard installations from site survey through to successful completion
- Being part of an on-call rota providing industry leading emergency response for network / customer - issues / faults
- Embracing continuous improvement (CI) supporting the organisation with installation problem solving
- Dealing with any planned service assurance tasks.
**Reporting to**:
Fibre Delivery Manager, Operations
**Skills and Experience**:
- Experience auditing completed works and carrying out quality checks
- Experience auditing safe systems of works (safety checks)
- Extensive experience and knowledge of fibre including network build, FTTP installation, fibre blowing and fibre splicing, service assurance
- OTDR / IOLM testing
- Knowledge of PIA - duct and / or pole installations
- NRSWA - units 2 and 10
- Full clean driving license
- Knowledge of the OR Network
- Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint
- Focus on Developing and coaching
- Creating a culture of continuous improvement across the engineering community in terms of skills and knowledge
- Professional at all times
**Qualifications**:
- NRSWA - units 2 and 10
- Full clean driving license
- IPAF 1B
- SA001 (Overhead Safety)
- S8 (Cable Installation)
- SA002 (Underground Safety)
- S7 (Subduct Cabling)
- Cat & Genny
- Abrasive Wheels
- SA051C (Tetra Leaning Ladder and Flat Roof)
**Our Ideal Fit**:
Someone who is a team player, they must be willing to get their sleeves rolled up from time to time, to take this business from what is a start-up to one that is an industry leader.
**Working with Freedom Fibre**:
We operate in a relaxed and industrious atmosphere where you’ll be encouraged to speak out and contribute where ever you feel you have something to offer. Our offices are open from 07:00 through to 19:00 and we are happy to be flexible with working hours so you can enjoy a relatively stress-free commute or work from home to create the best possible work-life balance that suits you and Freedom Fibre.
We offer an attractive benefits package including bonus, generous pension, private healthcare and flexible working along with other benefits.
**Freedom Fibre is an Equal Opportunity Employer**:
We are committed to being a successful, caring and welcoming place for all employees.
**Place of Work**:
North Midlands Area
**Interested?**:
freedomfibre #fibrebroadband #fttp #fullfibre #careers #qualityfibrespecialist #audits #compliance #telecomsjobs
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