Weekend Controller

4 months ago


Northampton, United Kingdom Autohome Ltd Full time

10 hours per week (10hr shift on mixture of Saturdays and Sundays)

We are a Northampton based breakdown insurance company seeking a part time telephone operator / controller / administrator working 10 hours per week exclusively at the weekend. The role will involve dealing with members of the public and assisting them with their vehicle breakdowns. As well as motor vehicles, we assist members who have broken down with their Mobility Scooters and Powered Wheelchairs. You will also assist members with policy adjustments as well as renew policies and set up new member policies. For this role the individual will need to be caring and compassionate and to understand the customers needs. Full training will be provided. The times you start and finish your shift will vary. Below are the current different shift types that you may be required to work. However, these patterns may change to better suit business needs.

7am-6pm / 11am-10pm

You will be required to be able to work any of the shift types outlined above.

This job role requires, but is not limited to, the following essential criteria:

- Providing our members with the highest level of customer service and professionalism.
- Complete tasks set by supervisors and other levels of management.
- Good attendance and a caring attitude is essential.
- Work well under pressure and as part of a team.
- Will be confident and competent using IT systems and telephone systems.
- Maintaining high call quality that meets the required standard for this role. Calls are monitored and graded monthly and a call quality score will be generated each month.

To be considered for this role, please submit your CV through indeed. The successful applicant will start with a 3 month trial period during which you will receive training.

**Job Type**: Part-time

**Salary**: £11.00 per hour

Expected hours: 10 per week

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 10 hour shift
- Weekends only

**Experience**:

- Telephone Operator: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: In person

Reference ID: Weekend 10hrs



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