Credit Control Administration Apprentice
4 months ago
**Company Overview**:
Our client is one of the largest Credit Unions in the UK, with over 34,000 members. They specialise in working with businesses to help their employees save money with different saving accounts available, as well as offering loans.
**Job Duties**:
This role is responsible for ensuring loan repayments are paid to the Credit Union in line with the loan agreement and in line with the policies and procedures set out by the Company. Often working with members in financial difficulty you ensure communication with members is processed fairly, securely and promptly, with a focus on delivering a supportive service and accurate record keeping. You work with high standards and use recommended guidelines to ensure that repayment adjustment decisions are made consistently and are made with an understanding of supporting the member whilst protecting the funds of the credit union.
- Process every loan default in line with the company's Credit Control procedures.
- Take inbound calls for the Member Solutions team.
- Respond to member enquiries and tasks within expected time frames
- Contact members in arrears and negotiate/reschedule repayments where appropriate.
- Manage the ongoing payment plans accordingly
- Resolving complex non-payment issues
- Work with members to produce budget plans to understand their financial circumstances.
- Carry out administrative activities within the credit control team.
- Accurately verify and store relevant documentation.
- Direct debit set ups and management of failures.
- Run reports to manually check all members information is correct.
**Person Specification**:
- Excellent standard of written and verbal communication
- Confident in dealing with members by phone, in writing and in person.
- Good telephone manner
- Ability to behave calmly and with empathy when dealing with difficult or vulnerable individuals.
- Experience of working directly with difficult or vulnerable members that may be experiencing financial difficulties calmly and fairly would be an advantage.
- Ability to give each task the right attention to detail
- Ability to use a range of IT tools effectively including Microsoft Teams, SharePoint, Outlook, Excel, Word and excellent keyboard skills
- Accurate inputting skills
- A friendly, polite and courteous manner is always essential to this role
- Work co-operatively as part of a team
**Salary**:
£20K per annum
**Hours**:
Monday to Friday 9am - 5pm, after 4-month probation 1 Saturday every 4 weeks to be worked (time-off given in the week if working on the Saturday).
**Benefits**:
Pension scheme, Health Care scheme, 22 days + bank holidays, social events
**Location**:
Moulton Park, Northampton
**Qualification**:
Level 3 Business Administration apprenticeship
**Job Types**: Full-time, Apprenticeship
Pay: £20,000.00 per year
**Benefits**:
- Company pension
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Do you have a 4/C or above in Maths and English GCSEs?
- Are you comfortable having difficult conversations with customers who need to repay loans but are experiencing financial struggles?
Work Location: In person
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