Customer Bookings Coordinator

7 days ago


Bristol, United Kingdom Innovate Awarding Full time

**In a nutshell**

We have exciting opportunities for an organised and proactive Customer Booking Coordinator in Bristol to join our growing business to provide customer focused solutions to align the learner's needs with the availability of the operational workforce to delivera high-quality timely apprenticeship assessments.

**About the role**

**You will be**:

- Be the named contact for clients, supporting and maintaining excellent customer service
- Completion of planning meetings and guiding apprentices through their end point assessment (EPA) journey
- Handle all incoming customer queries, professionally and effectively, taking ownership to ensure satisfactory resolution
- Supporting the re booking of assessments and planning meetings
- Build positive relationships with both internal and external customers, providing excellent customer service within the scope and boundaries of Company processes and procedures.
- Ensuring personal and functional KPI's are met
- Management of Central Booking Team inbox
- Record and maintain accurate information on key business systems

**About you**

**We are looking for**:

- Previous experience of working in an contact centre environment.
- Excellent customer service experience and/or skills
- Demonstrable experience of managing multiple tasks and priorities
- Experience of working to specific timescales and deadlines
- Excellent IT including MS Outlook, Word and Excel

**What we offer**

We offer a great benefits which includes some of the following:

- 25 days holiday (business closes at Christmas)
- Contributory pension (company matched)
- Life Insurance
- Discounts on courses (including your family and friends)

**About Us**

An Ofqual regulated organisation, Innovate Awarding has a reputation for taking an innovative and dynamic approach, ensuring FE colleges, training providers and employers can rely on us to help them achieve their objectives.

Whether developing off-the-shelf, customised or fully bespoke training programmes across a growing number of sectors, we endeavour to make all fit-for-purpose.

Lifetime Training Group is committed to safeguarding and promoting the welfare of children and young people and expects all colleagues to share this commitment. The successful applicant will be:
Subject to all necessary pre-employment checks, including enhanced DBS (where applicable), qualifications (where applicable), identity and right to work.

The Department of Health and Social Care (DHSC) have amended the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 so that, from 11 November 2021, all care home workers and other visiting professionals will need to be fully vaccinatedagainst COVID-19, unless they have an exemption or there is an emergency.

Lifetime require all successful applicants for roles where our colleagues may have a requirement to enter a care home setting to be either intending to be vaccinated or to be already vaccinated against Covid-19



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