Contact Centre

6 days ago


Ipswich, United Kingdom Blue Arrow Full time

Blue Arrow is currently recruiting for a contact Centre role

15 open positions to start immediately with Willis Tower Watson Ipswich.

Monday to Friday - £7hoyrs per week

£12.50 p/h

Performance Objectives:
Excellence
- Forward on escalated calls in the correct manner
- Maintain and develop knowledge of pension schemes

People
- Provide support to the administration team
- Support team members during busy periods
- Work as part of an effective team

Clients
- Answer the phones and respond to members queries to set service standards
- Provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
- Make outbound calls when required

Financial
- Hit individual (KPI of 50 calls per day) and team targets
- Ensure timely completion of timesheets

Willis Towers Watson's Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world's leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.

Minimum Criteria & Skills (including education & licenses)

Essential
- Pass at C English Language at GCSE or equivalent
- Able to work to a high level of accuracy
- Able to work well under pressure and meet targets
- Interpersonal skills to include good written and verbal communication
- Computer literate
- Excellent customer service skills and a positive, customer focused attitude

Advantageous
- Experience in either DB or DC pensions administration would be an advantage
- Experience working within a contact centre would be an advantage

Please note: This is an office based position with onsite parking provided. Occasional home working may be permitted (performance related). Personal WiFi required should approval be given for occasional home working.



  • Ipswich, United Kingdom Employment Specialists Ltd Full time

    A growing Insurance organisation, who are market leaders, are looking for an experienced Insurance Contract Centre Manager to head up their operationand want someone who is as passionate as they are, to join them on this journey. This a great moment in their Company development and you will lead the growth and change in this key business area. As Head...


  • Ipswich, United Kingdom John Grose Full time

    We are looking to recruit an enthusiastic and confident individual to join the team at our Contact Centre in Ipswich. Our team deals with various aftersales enquiries across our Ford, Peugeot, Citroen, DS and Kia dealerships. **Main Responsibilities will include**: - Accurately create bookings as required, covering any costs and customers requirements,...


  • Ipswich, United Kingdom John Grose Full time

    We are looking to recruit an enthusiastic and confident individual to join the team at our Contact Centre in Ipswich. Our team deals with various aftersales enquiries across our Ford, Peugeot, Citroen, DS and Kia dealerships. **Main Responsibilities will include**: - Accurately create bookings as required, covering any costs and customers requirements,...


  • Ipswich, United Kingdom John Grose Full time

    We are looking to recruit an enthusiastic and confident individual to join the team at our Contact Centre in Ipswich. Our team deals with various aftersales enquiries across our Ford, Peugeot, Citroen, DS and Kia dealerships. **Main Responsibilities will include**: - Accurately create bookings as required, covering any costs and customers requirements,...

  • Contact Centre Agents

    6 months ago


    Ipswich, United Kingdom Lloyd Recruitment Services - Epsom Full time

    We are excited to be recruiting for an exciting opportunity with our local client, as they’re looking individuals to join their Customer Service team. In this role, you will be the first point of contact for all customers and ensure a high level of service at all times. - Assisting with queries, you will update the in-house systems - Send out required...


  • Ipswich, United Kingdom Willis Towers Watson Full time

    **NO WEEKEND WORKING OR SHIFTS. FULL TIME IS 35 HOURS PER WEEK, BETWEEN MONDAY TO FRIDAY 08:00-18:00** **Are you a good listener, who is keen to resolve queries and provide an exceptional member experience? If so, we are looking for people like you to join our friendly and professional team, no experience necessary.** **What can we offer you?** Full training...


  • Ipswich, United Kingdom Martin Salter Associates Full time

    Seeking an experienced Sessional Worker/Qualified Social Worker to supervise contact and take notes for private sessions Contact is for two hours on a Saturday afternoon once a fortnight (likely to go on for 6 months) and will take place in a child centre in Ipswich. We require current DBS, CV showing relevant experience in supervising contact or...

  • Customer Service Agent

    8 months ago


    Ipswich, United Kingdom WTW Full time

    **Do you want to be part of a team offering great customer service? Do you want a role in a Contact Centre that doesn’t involve cold calling, selling or people putting the phone down on you? Do you want a job that’s Monday to Friday with no weekend callouts?** Then we could have a role for you! We’re looking for people to answer inbound calls and web...


  • Ipswich, United Kingdom John Grose Full time

    We are looking to recruit an enthusiastic and confident individual to join the team at our Contact Centre in Ipswich. You will be responsible for taking inbound calls, dealing with customer queries, booking requests, making outbound calls to notify customers of recalls, MOT due dates and following up on campaigns. **Main Responsibilities will include** -...


  • Ipswich, United Kingdom TCHC Group Limited Full time

    **Who we are?** This is an exciting time to join the TCHC Group and work for the Youth Programmes education centres. TCHC Group was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. TCHC is an organisation that believes in creating...

  • Centre Co-ordinator

    5 days ago


    Ipswich, United Kingdom National Skills Agency Full time

    ROLE PURPOSE Our clients are seeking a Centre Coordinator who can bring excellent administration and people skills to a newly appointed education and training centre, providing education to 16-19-year-olds. You will be responsible for creating an outstanding experience for their learners and working closely with the Centre Manager, and internal teams, to...

  • Centre Co-ordinator

    6 days ago


    Ipswich, United Kingdom CV-Library Full time

    ROLE PURPOSE Our clients are seeking a Centre Coordinator who can bring excellent administration and people skills to a newly appointed education and training centre, providing education to 16-19-year-olds. You will be responsible for creating an outstanding experience for their learners and working closely with the Centre Manager, and internal teams, to...


  • Ipswich, United Kingdom J11247 Full time

    Our client based in Ipswich is looking to recruit full-time Night Call centre Advisors. They are the leading outsourced customer contact centre based in Ipswich. Working hours: Nights - Sunday 11pm - Monday 9am Monday 11pm - Tuesday 9am Tuesday 11pm - Wednesday 9am Thursday 11pm - Friday 9pm Training - full time training provided As the first point of...


  • Ipswich, United Kingdom DT Resourcing Ltd Full time

    This is an exciting time to join my and work for the Youth Programmes education centres. My client was set up in August 2004. Since then, we have continued to develop and bring programmes to support young people to learn, achieve and progress to greater opportunities. My client is an organisation that believes in creating opportunities for all. An...


  • Ipswich, United Kingdom John Grose Full time

    We are looking to recruit an enthusiastic and confident individual to join the team at our Contact Centre in Ipswich. You will be responsible for taking inbound calls, dealing with customer queries, booking requests, making outbound calls to notify customers of recalls, MOT due dates and following up on campaigns. **Main Responsibilities will include** -...

  • Centre Operative

    7 months ago


    Ipswich, United Kingdom Milk and More Full time

    Ipswich- Ipswich, GB, IP1 5BN- Milk & More carry out 1,300,000 deliveries of daily essentials every week to homes around Britain, via a network of 53 fulfilment centres. The milkman is arguably the original home delivery service and Milk & More is ensuring that this great British tradition continues to flourish.**Join Us, Become AWarehouse Centre...


  • Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Working within a busy Education Centre, this exciting role will enable departments to better support their trainee doctors through organising education meetings and training courses. Providing a high quality administrative and potential reception service, you will manage the Centre's room bookings and supporting speakers in setting up events. You will...


  • Ipswich, United Kingdom TCHC Group Full time

    **Peterborough**: **Associate**: **£120 per day**: - Job Description **Ipswich**: **Full-time**: **up to £25,000***: - Job Description **What are we looking for?**: **_ Are you organised? Have an attention to detail? Experienced with administration processes, able to coordinate others? Able to meet deadlines? Want to make a difference? Want to work...


  • Ipswich, United Kingdom John Grose Full time

    **Job description** We are looking to recruit an enthusiastic and confident individual to join the team at our Contact Centre in Ipswich. You will be responsible for taking inbound calls, dealing with customer queries, booking requests, making outbound calls to notify customers of recalls, MOT due dates and following up on campaigns. **Main...


  • Ipswich, United Kingdom WNS Assistance Full time

    Experienced **Team Leaders **- come on down. WNSA are growing and are looking for inspirational Team Leaders to join our amazing team. We need people who have experience in supporting the Operations Manager with the successful delivery of the business through the ownership of day-to-day shift delivery. Through the direct management of a team of Customer...