After Sales Cordinator

1 week ago


StokeonTrent, United Kingdom Staffs Fitness Ltd Full time

**Job Title**: Aftersales Sales Coordinator

**Based at**: Unit 1 Alan Alfred Avenue, Fenton, Stoke on Trent. ST4 2LY

**Position Reports to**: Aftersales Manager

**Direct Reports**: None

**Job Purpose Summary**:
To work within the Aftersales department to support the growth of the department by:
**Key Responsibilities and Accountabilities**:
Ø Manage the service and repair requirements of a key customer contract and complete the following on behalf of this key customer:

- Organise services, based on a pre-determined service schedule
- Liaise with the Aftersales Manager to weave these services into the service schedule
- Providing spare part quotes in relation to repair and service follow up
- Provide an asset management service
- Resolve any issues as required

Ø Deal with all warranty requests to agreed customer service response times.

Ø Support the Aftersales Manager in terms of updating customer service assets logs.

Ø Updating Asset Logs as appropriate.

Ø Support the Aftersales Manager in any ad hoc duties.

Ø Working with the supply chain department in terms of managing parts stocks and availability.

**Dimensions/Scope of the Job**:
Ø Customer base circa four thousand customers

Ø Core range of products ranging in price from £100 - £10000

**Personal Profile**

**Personality**:
A positive attitude and a desire to be successful.

A professional telephone manner, and communication approach

Organised

Good written and verbal English

Accuracy and attention to detail

Excellent computer and keyboard skills

An ability to work under pressure and to deadlines

An ability to work both independently and as a team member

Quick to learn

**Specific Job Skills**:
Use of Microsoft Office including Excel, Word and PowerPoint

Working with clients and managing data

Have a good basic understanding of figures/maths

Previous use of E Bay, Facebook, Twitter

Ability to read and interpret technical drawings

**Job Types**: Full-time, Permanent

**Salary**: £21,700.00-£23,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- STOKE-ON-TRENT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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