Service Coordinator

5 months ago

North West London, United Kingdom Zitko Group Full time

**Security Systems Coordinator / Scheduler - North West London area**

Are you an experienced Scheduler / Coordinator who thrives on delivering excellent customer service? Have you been working from home for a while and miss the buzz of the office? If you’re someone that enjoys working in a fast-paced environment and has exceptional communication skills, then this could be the opportunity you’ve been looking for

Due to the expansion of their existing team, this Fire & Security Systems specialist is looking for a Service Coordinator / Planner to join them at their North West London office.

**Key Skills**
- Polite, professional and confident telephone manner.
- Questioning and listening skills to extract crucial information
- Excellent attention to detail
- Correct use of grammar, spelling and punctuation
- Experience in Microsoft Word, Excel and Outlook
- Experience in Database data entry with accuracy
- Team player with ‘can-do’ attitude
- Demonstrating ownership of tasks and problems
- Understanding of Postcode areas of London and the UK

**Service Co-Ordinator & Planner - Areas of Responsibility**

As Service Co-Ordinator & Planner, your main area of responsibility is to maintain an efficient Installation / Service Desk which includes:

- Answering incoming calls.
- Providing telephone assistance where necessary / possible.
- Empathising with the client where appropriate and ensuring they always feel valued.
- Proactively reviewing clients’ accounts when they call to identify and resolve any future problems before they arise.
- Efficiently scheduling Engineers to respond to Service and Preventative Maintenance calls.
- Keeping clients informed of Service calls progress.
- Escalating serious problems to Senior Engineer’s / Administration Manager.
- Liaising with UK wide subcontractors to carry out outer London jobs.
- Processing all call related job sheets supplied by department engineers and updating call status’.
- Ensuring job sheets are received for all engineer attendances.
- Typing and sending quotes for Extra Works.
- Telephone follow ups for quotes sent to confirm acceptance or rejection.
- Scheduling accepted quoted works and revisits.
- Requisitioning parts from stock for accepted quoted works and ensuring they are ready for engineer collection.
- Processing payment for cash jobs.
- Logging daily Out of Hours telephone assistance calls, Engineer attendances and Standby.
- Updating Engineer Out of Hours Rota according to schedule produced by Supervisor.
- Logging and following up on Client’s Policed Activations according to ARC daily reports.
- Producing compulsory reports for Call Response statistics to weekly and monthly deadlines.
- Producing weekly performance reports.
- Ensuring quality standards and procedures in place at Barry Bros Security are followed.
- Providing back-up support in the event of absence of other team members.
- Advising HR of Engineer attendance and punctuality.

**Remuneration**
- Hours: 8.30am - 5.30pm
- Salary £27,000 - £30,000 dep on experience
- Additional Benefits:

- 28 days holiday incl. Bank Holidays (increasing to 30 days after 1st year)
- Pension Scheme
- Private Healthcare on completion of probation

**Job ID**
- 40401

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Work Location: In person

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