International Attendance Officer

4 weeks ago


London, United Kingdom Regent College London Full time

**Job description**

**Overall purpose**

Working in partnership with Academic Support Officers, Customer Support Officers providing on the ground day-to-day advice and support about all aspects of international students’ attendance.

**Location**: London (Great Titchfield Street/ Holborn/ Wembley / Southall)

**Specific duties and responsibilities**
- This is a full time post carrying a requirement of 40 hours attendance per week to be carried out at the required campus.
- To attend:

- Weekly attendance meetings, with other stakeholders where applicable, to track the progress of individual student attendance and identifying where interventions need to be made.
- Daily Submissions follow up meetings, to monitor arrival and attendance to class of international students.
- To record and investigate international student absences, review and assist in submitting any missing data to maintain accurate international student attendance records
- To maintain accurate contact details spreadsheet and ensure this exercise is updated every 3 months
- To monitor students’ attendance alongside the Attendance Team and contact students who do not attend immediately 30 mins after the lecture has started by collecting the registers from the classroom
- To work with the Compliance Officers and maintain and update contact details for the international students
- To familiarise themselves with the College’s student-facing policies
- including about complaints and appeals, mitigating circumstances, academic misconduct, and assessment - to make sure the advice and support they give to students is consistent with these policies.
- To receive and resolve queries from students within 48 hours, providing advice and guidance according to the College’s approved policies.
- To promote good attendance within the allocated campus
- To liaise with other colleagues as necessary to determine the appropriate advice and support for students, including:

- Academic Support Officers (ASO), for all academic related issues;
- Registry team, for unit E data related issues, marks, grades, finishing times, cohort information, etc.;
- Attendance team, to ensure customers are assisted on time with accurate information & guidance, and to respond to ongoing attendance issues.
- To identify and refer students in need of specialist support to the relevant support service, including Student Wellbeing and academic skills support.
- To use the CRM to record all issues raised by students and track response times.
- To undertake appropriate training and professional development, as required for the role and in consultation with your Line Manager

**Person specification: Attendance Officer**

Essential characteristics

**Qualifications**:

- Atleast grade B GCSE or equivalent in English

Personal qualities
- Strong work ethic and capacity for hard work
- Ability to relate well to colleagues and students and other stakeholders
- A professional manner
- Ability to work well as a team.
- Ability to priortise work under pressure and remain organized.
- Ability to work under pressure and meet strict deadlines.
- Generosity of spirit and a sense of humor
- Willingness to be adaptable and contribute to extra-curricular activities such as Enrolment and Registration

Knowledge and skills
- Excellent interpersonal and organizational skills
- Attention to detail and a good level of accuracy
- Being able to think outside of the box
- A good knowledge of google maps
- Willingness to learn new systems and implement in a manner that will enable you to excel in the role

Experience and training
- Willingness to undertake appropriate training and professional development
- Experience of office administration
- Experience of working across different campuses
- Experience of working with young international students
- Working with outside stakeholders

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- LONDON: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: Attendance Officer


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