Commercial Service Advisor

3 weeks ago

Feltham, United Kingdom Just Recruitment Solutions Full time

**Commercial Service Advisor Vacancy - Heathrow - £38,000 OTE**

**Monday to Friday - 08.00 to 18:00**

**1 x Saturday per month - 08.00am - 13.00**

As a Service Advisor we will be looking for you to be able to demonstrate:

- Experience working with Commercial Vehicles
- Display a high level of customer service and communication skills
- Technically minded with good mechanical knowledge
- Basic computer skills
- Numerate
- Minimum 3 years’ experience
- IT Literacy
- Brilliant levels of communication written or verbal
- Enthusiastic, Flexible Team Player
- Excellent customer service skills
- Effective communication skills with the ability to interact with customers and build relationships in all situations.
- Well organised with great time management skills.
- Resilience with the ability to work well under pressure and to targets.
- Ability to influence and negotiate in a professional manner.
- Passion for service excellence

**Desirable Criteria;**
- Knowledge of Kerridge/CDK system
- A good technical understanding/previous experience within a commercial workshop environment

**Benefits**:

- Competitive salary + overtime
- Company pension
- Employee of the month bonus
- Free parking on site
- Employee discount
- Refer a friend and earn £2,000

We are looking for a hardworking and enthusiastic individual with previous experience in a similar automotive role. It is our aim to ensure our automotive customers vehicles are back on road within the shortest time possible. You must have strong customer orientation with the ability to work in an organised & methodical manner in a fast-moving environment. You will have good communication skills and be able to modify your approach in specific circumstances to ensure a positive outcome.

**Main Duties include**:

- Ensure our customers get the best experience possible
- You will be responsible for booking in vehicles into the workshops, working with our workshop controllers to manage the workshop loading, keeping customers up to date, and build relationships to deliver a first-class service.
- Advising customers, updating customer authority numbers, progress chasing and raising the correct documentation.
- Aim of first time approval and costing of jobs which includes both estimating and invoicing.
- You need to be honest, enthusiastic, hardworking, self-motivated and respond well to challenging situations.
- You will be confident when updating customers and focussed on following up to ensure the customer is fully satisfied.
- You will be able to adapt easily to changing situations.
- You will be able to deliver consistent performance in a fast-paced environment.
- Respond to all maintenance and repair requests ensuring all customer and vehicle data is captured.
- Active review of planned work to ensure customer readiness.
- Establish scope of repair and maintenance, gaining customer approval where required.
- Monitoring the repair status and clarification of additional repair services.
- Creation of basic cost estimates and invoices, including updates of Digital Service Records.
- Working as a team player, flexible and helpful ensuring support for both colleagues and customer.

Due to the volume of applicants we receive, it may not be possible to respond to everyone individually. If you do not receive a response within 7 days, please assume you have been unsuccessful on this occasion, but if you do have relevant industry experience, we will retain your details and will be in touch when further suitable roles emerge.

**Salary**: £38,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: In person

Reference ID: LCCSAHTR

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