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Parts Advisor

3 months ago

Feltham, United Kingdom PLATINUM RECRUITMENT CONSULTANCY LIMITED Full time

My client in Hounslow, is seeking an experienced HGV Parts Advisor to join their team. The ideal candidate will live locally to Hounslow & have experience as a HGV Parts Advisor and excellent customer service skills.

As a HGV Part Advisor in Hounslow, this role involves working with the service department, managing inventory, and ensuring the timely procurement of necessary parts.

Duties:

  • Identify and source HGV parts for customer orders and workshop requirements.
  • Maintain accurate stock levels and conduct regular inventory checks.
  • Process parts orders efficiently and ensure timely delivery to customers and technicians.
  • Manage returns and warranty claims effectively.
  • Provide expert advice to customers regarding HGV parts.
  • Handle customer inquiries and resolve issues promptly and professionally.
  • Build and maintain strong relationships with customers and suppliers.
  • Maintain accurate records of parts transactions and stock movements.
  • Ensure all documentation is completed accurately and in a timely manner.
  • Utilise company systems for order processing, inventory management, and reporting.
  • Work closely with the service department to ensure parts availability for scheduled and urgent repairs.
  • Assist in training and mentoring junior staff members as needed.
  • Participate in regular team meetings and contribute to continuous improvement initiatives.
  • Engage in manufacturer training programs to stay updated on new products and technologies
  • Continuously enhance product knowledge and technical skills.

Experience essential for this role:

  • Proven experience as an HGV Parts Advisor or in a similar role.
  • In-depth knowledge of HGV parts and components.
  • Strong organisational and administrative skills.
  • Excellent communication
  • Proficiency in using parts management systems and MS Office applications.
  • Ability to work independently and as part of a team.
  • Valid driving license preferred.

Benefits:

  • Private medical insurance
  • Life assurance
  • 24 days annual leave plus bank holidays
  • Manufacturer training provided

Please click to apply

Job Number: 929204 / INDIND

Consultant: Beckie Gardner

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.