Service Advisor
5 months ago
The Pursuit Group are currently looking for a Service advisor to join our client a major transport and logistics business based at the Heathrow truck centre in Feltham
The service advisor would work closely with customers to book in service and repair bookings within the workshop environment.
**Responsibilities**:
- Greet customers and provide them with exceptional customer service
- Listen to customers' concerns and accurately document them
- Conduct vehicle inspections and identify necessary repairs or maintenance
- Provide customers with detailed explanations of recommended services and associated costs
- Upsell additional services or products that may benefit the customer
- Schedule appointments and manage the service department's calendar
- Coordinate with technicians to ensure timely completion of repairs
- Process customer payments and handle cash transactions
- Maintain accurate records of customer interactions and service history
**Experience**:
- Previous experience in a similar role as a Service Advisor or in the automotive industry is preferred
- Strong mechanical knowledge to effectively communicate with technicians and customers
- Excellent customer service skills to provide a positive experience for customers
- Proficient in cash handling procedures and basic math skills for processing payments
- Ability to upsell additional services or products to meet customer needs
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
- Performance bonus
- Quarterly bonus
- Signing bonus
- Tips
- Yearly bonus
**Experience**:
- service advisor: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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