Technical Sales Coordinator
2 weeks ago
**DOVER PRECISION COMPONENTS**:
Dover Precision Components ‘DPC’ (‘the Company’) is part of Dover Corporation’s (‘the Parent Company’) Pumps and Process solutions segment. DPC holds market leading positions globally and delivers performance-critical solutions across the oil & gas, power generation, marine, industrial, chemical and general processing markets. We design and manufacture mission-critical equipment components to deliver more affordable, cleaner energy solutions and enable manufacturers to operate more efficiently.
**WE DELIVER CUSTOMER SUCCESS**
Dover Precision Components delivers products and services that enhance performance, improve safety, reduce carbon emissions, and accelerate clean energy adoption, through collaborative customer relationships, expert engineering, and an innovative culture. Our strong Company portfolio is comprised of long products and services offered under Cook Compression, Cook Mechanical Field Services, Waukesha Bearings, Waukesha Magnetic Bearings, Inpro/Seal, Bearings Plus, and FW Murphy Production Controls. Our global footprint reaches more than twelve locations in the Americas and more than six locations in Europe and China.
**BUILDING POTENTIAL. SUSTAINING PERFORMANCE. BOOSTING FUTURES.**
We are diligent in recognizing our employees’ needs and providing an enriching experience through professional developmental opportunities. Our authentic, collaborative company culture, combined with a competitive suite of health and welfare offerings, emulates who we are. We are Dover Precision Components, #LifeAtDPC
**_ Summary:_**
The Technical Sales Coordinator is the primary internal contact with the customer relative to all commercial matters from quotation through delivery of the product.
**_Role Purpose / Essential Duties and Responsibilities:_**
**_
QUOTATIONS _**
- _Set prices based on formula pricing and/or factory costings, taking into account historical information and current policy._
- _ Ensure accuracy of lead-time quoted to customers in collaboration with manufacturing team._
- _ Negotiate with customer’s issues pertaining to price, lead-time, and special order requirements._
- _ Follow up with customers on open quotations and close/report on lost quotations correctly._
**_
ORDER PROCESSING _**
- _Retrieve purchase orders, amendments and planning schedules via customer portals._
- _ Review purchase orders and enter into computer, verify drawings revisions, price, quantity, quality requirements and any other pertinent information_
**_
CUSTOMER SERVICE _**
- _Work with the team to best manage workload for production to meet customer demand._
- _ Assist in forwarding engineering information and contract drawings to customers when required._
- _ Update customer order status reports in conjunction with the manufacturing team._
- _ Liaise with customers and internal groups any conflicts or questions pertaining to open orders and quotations._
**_
COMPLIANCE_**
- _ Conduct checks on customers using Visual Compliance software and Know Your Customer procedures to ensure compliance with ongoing U.K, U.S. and EU trade restrictions._
**_GENERAL_**
- _ Prepare written correspondence to customers as necessary._
- _ Inform Management regularly about live business issues relating to enquiry and order activity._
- _ Present in daily departmental meeting business conditions and issues with customers._
- _ Work on project teams as assigned._
- _ Work on continuous process improvement._
- _ Assist with customer visits._
- _ Assist with training of others._
- _ Deputize for colleagues in whatever capacity is required._
**_
HEALTH & SAFETY _**
- _Contributes to risk assessments and safe working practices._
- _ Complies with all safety policies and procedures whilst actively participating in the efforts to create and maintain a Zero Harm work place culture. _
- _Support, submit and carry out Electronic Behavioural Based Safety Audits (EBBS) and safety/CI T-Cards - as required._
- _ Challenges non-compliant employees on safety policies and procedures. Reporting to senior management if necessary._
- _ Attends safety training courses as required._
**_
QUALITY _**
- _Adheres to all policies and procedures relating to quality._
- _ Checks own work for errors and takes responsibly for quality of work produced._
**_
CONTINUOUS IMPROVEMENT _**
- _Actively seeks out and identifies Continuous Improvement opportunities. _
- _Applies LEAN principles to improve productivity._
**_
COLLABORATION _**
- _Liaises with relevant departments as required. - manufacturing, engineering and management teams_
- _ Actively participates in cross function projects to ensure that goals are achieved and solutions implemented._
**_
PEOPLE _**
- _Works effectively as part of a team or using own initiative in a busy manufacturing environment._
- _ Actively engages in discussions and openly supports team decisions._
**_
Skills and Experience:_**
- _
Minimum 3 years’ experience in a s
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