Customer Support Assistant

3 months ago


Manchester, United Kingdom FOW Trafford Full time

**Job description**

Customer Support Assistant

Fords of Winsford is the Northwest’s largest independent used car supersite located at **Barton Dock Road, Trafford M41 7TB.**

We have been successfully providing used and nearly new cars for over 60 years, we are known for amazing prices, with thousands of cars for sale and our hassle-free customer experience.

As part of our ongoing growth strategy, we are now looking for pro-active professional customer support agents, like you to join our successful team.

This exciting role is all about you and your excellence in customer service and providing customer support to enhance their experience when looking for their new car.

The role will involve meeting and greeting customers, taking them for test drives, rapport building to help them with their new car purchase and supporting the sales team.

**Person Specification**:
**Essential**:

- **Experience**:_
- Face to face customer service
- Spending quality time with customers.
- Good at listening to customers desires and helping them to fulfil them.
- **Qualifications**:_
- Full UK driving licence.
- **Knowledge and Skills**:_
- Excellent communication skills.
- Strong organisational and prioritisation skills.
- Computer literate
- **Attributes**:_
- Outgoing personality
- Friendly and approachable
- Well presented.
- Ability to work as part of team.
- Thrive in fast-paced environments.
- Resilience and a drive to succeed.
- Outstanding attitude
- Passionate about customer service.

**Desirable**
- Recognised Formal qualification in customer service (i.e., NVQ)

You will enjoy working in a fast-paced environment and have excellent customer handling skills.

In return the successful applicant will receive an industry competitive salary together with a company culture where career progression is encouraged.

If you have the skills and experience required for the role, we are looking forward to hearing from you soon.

**The Role**

Be a big part of the customer's exciting journey by helping them to get their new car.
- Meeting and Greeting
- Part Exchange Vehicle Valuations
- Test Drives
- A desire in help people.
- **"You've heard the name, now join the team." #teamFOW**_

positions are available now.

Full-time position; £23,024.00 (40hrs per week) working a fixed five day out of seven days _**(Weekend Working Essential).**_

**Job Types**: Full-time, Permanent

Pay: £23,795.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Every weekend

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Trafford CS May 24



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