Service Controller
7 months ago
**Service Controller**
**Join our team **Our vans operation is rapidly expanding and we’re looking for an enthusiastic **Service Controller** to join our business, based at our Stockton site.
This position is to support the Engineering Manager and take ownership of the day to day running of fleet vehicle off road performance (VOR) and ultimately reduce downtime in DGV locations, workshops, and repair agents
This role will keep you on your toes and has a lot of elements to it. Here is a flavour of what you’ll be doing day to day:
- Focus on providing high-quality customer service
- Other general administration.
- Obtaining updates, escalating issues, challenging costs and potential delays
- Managing compensation claims, raising invoices and issuing order numbers
To be successful in this role:
- Be a confident communicator with an excellent telephone manner
- Have strong administrative skills
- Be PC literate with the ability to adapt to a wide variety of tasks
- Be empathetic with the ability to understand customer needs and requirements in challenging situations
- Can work well under pressure
So, if juggling multiple plates, and being within evolving, rewarding environment sounds up your street, then this is the job for you
Dawsongroup plc is an equal opportunity employer and is committed to the continuous improvement and satisfaction of our employees, and as such, training and ongoing development are readily available, as well as a competitive wage and an excellent benefits package.
NO AGENCIES
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