Application Support

3 weeks ago

Alconbury, United Kingdom MM Flowers Full time

The British flower market is worth £1.2bn and MM Flowers supplies fresh cut flowers and bouquets to the U.K.’s and Europe’s leading flower retailers. We grow and source the highest quality and most beautiful blooms across the world, delivering colour, passion and inspiration through breath-taking blooms.

Established in 2007, MM Flowers has grown exponentially every year and is based in a purpose built, state-of-the-art facility in Alconbury, Huntingdon. MM Flowers employs over 500 people who are dedicated to delivering exceptional quality and service to our customers.

To continue our tremendous growth, we need the brilliant people to help us achieve our goals. We aim to deliver excellence at every point in the supply chain from distribution to processing, technical standards through to marketing, with consideration for our people and the planet at the heart of everything we do.

If this sounds like a company that you would like to be a part of, and you have the talent, energy and drive to be a part of shaping our journey, we would love to hear from you.

**We are currently looking for an Application Support**

To provide system support for MM Flowers and to assist in the development of ERP and other business systems and information through the understanding of requirements, investigation, process / information mapping to ensure the systems needs of the business are met.

In a nutshell, you will be busy.
- Support and maintain the current ERP and other business system
- Proactively develop new information solutions
- Managing / prioritising workload by utilising the in-house helpdesk
- Day to day interaction with colleagues / teams from all areas of the business to ensure support requirements are met
- Working closely with suppliers, eg Rubicon to provide solutions
- Keeping managers informed and updated of resolution progress
- Support the ICT teams where necessary
- Helping colleagues from all areas of the business with requests Provide business with accurate information on a timely basis
- Resolve support issues effectively and timely
- Part of the ICT team to support ad hoc information and development requests
- Assist with the manipulation and smooth flow of e-commerce data from supplier and interpretation though ERP systems
- Advanced Printer support for fast high-volume label and gift card printing
- Support and challenge operational/commercial initiatives through effective Information / process solutions
- Work alongside key business stakeholders to enable process improvements, data gathering, system configurations / enhancements, information, reporting opportunities, assist with project delivery in a timely and effective solutions.
- Assist user with advanced level use of Microsoft Office tools such as Excel macros, Microsoft Flow / Power Automate / Power BI.
- Assist with user training and education
- Assist with best practice solutions and training of new ways of working to improve ERP system use throughout the business.
- Ensure any development is fully tested and fit for purpose before delivering to the business

What you can already do
- IT and numeracy literacy and confidence in a variety of database systems
- Experience at communicating and working with Senior Management
- IT and numeracy literacy and confidence in a variety of database systems
- Experience at communicating and working with Senior Management
- Self Confidence, self starter and initiative to work with minimum supervision.
- A well organised, detailed and structured method of working.
- Experience of developing and delivering robust information solutions to internal and external end users.
- Experience of working in time critical and fast paced environments.
- Data integrity and managing master-file records and system setup
- Good understanding of Microsoft products, including, Access, Excel, Word, Project, Visio, Power BI, Flow, Power Automate
- Ability to work in a team, handing multiple and sometimes conflicting priorities with often complex requirements.
- A passion and drive for delivering solutions
- Aware of and a keenness to keep current on the latest, new emerging technologies and the ability to learn quickly

Focused
- Prioritising workload and time management
- Ability to work under own initiative
- Ability to work under pressure
- Self-motivated
- Excellent communication and interpersonal skills
- High attention to Detail
- Logical thinker and problem solver
- For this role it would be really great if you have;
Essential
- IT literate, 3+ years working ERP experience, demonstrates good level of analytical and numerical ability.
- Advanced Microsoft tool experience

Desirable
- A qualification in
- computer science
- business information systems
- computing and systems development or
- business management

So, what’s the package? When you work at MM Flowers you get more than just a salary;
- Holiday allowances are calculated on your days worked and you can find your allowance in your offer letter.
- Pension

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