Customer Service Operative/telephonist

2 weeks ago


Crawley, United Kingdom StreetWise Couriers Full time

A position has arisen for an experienced Telephonist/Customer Service person at our Sussex depot, taking calls from our customers and prospective customers, along with the other members of the team.

Tuesday to Saturday

**This position requires the following attributes in order for you to succeed in this role**:

- A good team player.
- A pro-active attitude is essential.
- You must be articulate and customer focused, wanting to help develop the small customer service team at our busy courier company in Sussex.
- You should have a good telephone manner and be coherent - fluent English is required.
- You must be passionate about your job, in order to deliver the best customer experience to our clients.
- You should be aware of major accounts, in order to retain and develop them.
- You will constantly strive to improve the customer experience.
- Have good people handling skill.
- Have the ability to learn new skills, including the use of parcel industry software.
- To be able to show your ability to drive continuous improvement, adopting best practice.
- Strong analytical and problem solving skills are desirable.
- You must be confident and a highly polished communicator, with inter-personal skills, as you will be communicating with the Network, other depots and drivers.
- Your position will also support the Sales and Operational functions.
- You must learn to communicate our ‘products’ and have business knowledge in order to ‘educate’ customers.
- Experience in dealing with and resolving customer enquiries and complaints and take ownership of them, is also a requirement.

2 references essential please.
We are a COVID-aware company.

**Job Type**: Part-time

**Salary**: From £16,242.00 per year

Work Location: One location



  • Crawley, United Kingdom Travelopia Full time

    **Summary**: A Customer Operations Executive will primarily be responsible for dealing with Sovereign and Citalia customers whilst on-holiday, or before travel regarding any involuntary changes that we are made aware of, while also being required to undertake other activities within the operations function: such as after sales, or connecting with customers...

  • Customer Service

    4 weeks ago


    Crawley, United Kingdom Search Consultancy Full time

    Customer Service Coordinator - Part Time Crawley - £21,000 pro rata - 12 month FTC 2 Week Rota: 20 Hour Week W1: Tues, Weds, Thurs, Fri - 6pm to 11pm W2: Tues, Weds, Thurs, Sat - 6pm - 11pm (Sat 9am to 5pm) Working for a well known company in Crawley as a Customer Service Coordinator where you will doing B2C calls, while delivering a 5 star customer...


  • Crawley, United Kingdom Proactive Technical Recruitment Full time

    **Position: Customer Support Operative** **Salary: £30,000 - £40,000** **Location: Gatwick** *** Proactive currently have an exciting opportunity for a Logistics Support Operative to begin work for a leading manufacturing and production business with sites in Heathrow, Gatwick and Manchester. Due to rapid company expansion and an ever growing order...


  • Crawley, United Kingdom Just Recruitment Solutions Limited Full time

    **Senio Service Advisor Vacancy - Nr Gatwick - £38,000** Experienced Senior Service Advisor Franchise Dealership £38,000 OTE per annum As a Senior Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: This is a hands-on role you will be responsible...


  • Crawley, United Kingdom Workshop Recruitment Full time

    **Scheduler / Planner - Customer Service** **Crawley** **Full time** **Permanent** **£21,000** To be responsible for the day to day planning of field activity, making appointments with patients and working with the field and operations team to ensure planned activities are achieved. **DUTIES** - To schedule all installations, uplifts, breakdowns and...


  • Crawley, United Kingdom AVPlacements Full time

    **AVPlacements are looking for a Customer Service and Communications Agent for a Client of ours at Gatwick,** **The Role**: - Working closely with the Operations Team, you will gain an in-depth understanding of how operational decisions are made that affect our flights and customers daily - Responsible for preparing high-quality communications to our...


  • Crawley, United Kingdom Redrow Full time

    To manage and continually improve the Customer Service experience for Redrow customers to ensure Redrow remains a 5 star builder and a leader in Customer Service at the premium end of the homebuilding industry. To lead the Customer Services team within the division and continually improve the customer service experience in the division. The Head of Customer...


  • Crawley, United Kingdom Driverhire Full time

    Position: Customer Service AdviserContract Type: Maternity CoverLocation: CrawleyJob Description:Are you a dedicated Customer Service Adviser looking for a new challenge? Join our client's team in Crawley on a maternity cover contract! As a Customer Service Adviser, you'll play a vital role in handling calls and delivering exceptional customer service. While...


  • Crawley, United Kingdom Driverhire Full time

    Position: Customer Service AdviserContract Type: Maternity CoverLocation: CrawleyJob Description:Are you a dedicated Customer Service Adviser looking for a new challenge? Join our client's team in Crawley on a maternity cover contract! As a Customer Service Adviser, you'll play a vital role in handling calls and delivering exceptional customer service. While...


  • Crawley, United Kingdom The Recruitment Co Full time

    **Customer Service Advisor based in Gatwick, Crawley Offering £10.78 per hour - paid weekly, every Friday Full time, Temporary on-going contract** **?Start Date: ?27th February and 1st March** ? We are currently recruiting for Customer Service Advisors to join our clients existing team based in Gatwick (RH10). This is an exciting opportunity to work on...


  • Crawley, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Transit Centre in Gatwick. You do not need automotive experience to be successful in this role - we will train that, but...


  • Crawley, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our MG Dealership in Crawley. You do not need automotive experience to be successful in this role - we will train that, but some...


  • Crawley, United Kingdom Search Consultancy Full time

    Customer Service Advisor £20,000 /year - after probation Crawley Would you like to work in a fantastic role as a Customer Service Advisor for a company who value their staff? Join this growing company based in Crawley where you will be handling a wide range of incoming calls and helping customers with their queries about their pensions. You will receive...


  • Crawley, United Kingdom Enjoy Travel Technology Ltd Full time

    **Job description** Working on the front line with the clients customers, you will be the voice of the company in aiding customers with a variety of queries and issues. If you're looking for a company that is modern in their methods and has a real culture, this could be your role! **You Will**: - Receive incoming calls from across the globe and assist...


  • Crawley, United Kingdom Wavelength Recruitment Full time

    This is a great opportunity for someone with knowledge of the commercial property insurance sector to join a busy client facing team. **The Role** To act as liaison between Clients, and survey teams to build good working relations and resolve any queries in a timely manner. **Responsibilities**: - To assist the Property and Insurance Customer Services...

  • Customer Services

    4 weeks ago


    Crawley, United Kingdom P Recruitment Full time

    First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you’ve never worked in this industry before, or had years of experience with one our competitors, you’re just as likely to be a great fit! A great Sales Advisor will put the customer first, focusing on finding solutions for them...


  • Crawley, West Sussex, United Kingdom Daniel Owen Ltd Full time

    Customer service adviser42.5Hours per week Monday - Friday 14.97per hourCall handling/ call centre experience essential.Experience of working in a repairs or social housing environment desirable.Mon-Fri, 8-5Day-to-day Duties include:Manage and maintain relevant filing systems and databasesWork with the team manager to ensure that relevant administrative...

  • Make Ready Operative

    4 weeks ago


    Crawley, United Kingdom Churchill Service Solutions Full time

    Hourly Rate: £11.21 What does a Vehicle Make Ready Operative do? As a Vehicle Make Ready Operative (MRO), you will work at one of our Make Ready Centres as part of the Make Ready team. As part of this team you will ensure the emergency vehicles; ambulances and cars, are fully checked and roadworthy, cleaned and restocked with the correct clinical and...


  • Crawley, West Sussex, United Kingdom First Recruitment Services Full time

    Position: Customer Service Adviser Salary: £14.97 per hour Location: Crawley, West Sussex Hours: 40 hours per week. Mon – Fri Work type: Temporary – Maternity Cover We are currently seeking a Customer Service Advisor to join our client’s team on a temporary basis, providing maternity cover. As a Customer Service Advisor, you will be...


  • Crawley, United Kingdom TN Recruits Full time

    Work From Home Digital Customer Service Advisor - Luxury Brand - £20,000 (Bonuses after 3 months) - Brand Accredited Training Join a luxury car group with a highly regarded reputation as one of the best/leading vehicle groups in the South of England... Privately run family business with over 90 years at the top of the luxury sector! Dominant market leaders...