Customer Service Operative/telephonist
2 weeks ago
A position has arisen for an experienced Telephonist/Customer Service person at our Sussex depot, taking calls from our customers and prospective customers, along with the other members of the team.
Tuesday to Saturday
**This position requires the following attributes in order for you to succeed in this role**:
- A good team player.
- A pro-active attitude is essential.
- You must be articulate and customer focused, wanting to help develop the small customer service team at our busy courier company in Sussex.
- You should have a good telephone manner and be coherent - fluent English is required.
- You must be passionate about your job, in order to deliver the best customer experience to our clients.
- You should be aware of major accounts, in order to retain and develop them.
- You will constantly strive to improve the customer experience.
- Have good people handling skill.
- Have the ability to learn new skills, including the use of parcel industry software.
- To be able to show your ability to drive continuous improvement, adopting best practice.
- Strong analytical and problem solving skills are desirable.
- You must be confident and a highly polished communicator, with inter-personal skills, as you will be communicating with the Network, other depots and drivers.
- Your position will also support the Sales and Operational functions.
- You must learn to communicate our ‘products’ and have business knowledge in order to ‘educate’ customers.
- Experience in dealing with and resolving customer enquiries and complaints and take ownership of them, is also a requirement.
2 references essential please.
We are a COVID-aware company.
**Job Type**: Part-time
**Salary**: From £16,242.00 per year
Work Location: One location
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