Passenger Service Agent

6 months ago

Poole, United Kingdom Condor Ferries Full time

We have an exciting opportunity for a number of Passenger Services Agents to join our Operations department at Condor Ferries in Poole. This role forms part of fantastic team of which you will be a key member by being the voice of our brands, exceeding customer expectations always, to enhance the reservation and travel experience.

**The Role**

We are looking for motivated individuals who are passionate about delivering excellent customer service, eager to learn and able to share our TRUE Values.

In this role you will be working in our Contact Centre team and our Port locations with our passengers and Travel Partners. You will assist our customers with all their travel needs, from finding the perfect sailings, checking them in, to updating them with vital information and more.

In addition, you will assist with resolving any pre-travel complaints or dissatisfaction whilst maintaining the highest standards of professionalism in all interactions to create a positive image of the product and the company.

To be successful in this role you will need to have previous experience in a Customer Service, Sales or Travel environment speaking directly with passengers and Travel Advisors. You will have excellent communication and administrative skills with the ability to plan and prioritise work according to business needs. Maintaining product and brand knowledge, along with being aware of the business commercial focus, ensuring revenue is maximised through upgrading, cross selling and providing additional products and services.

You will be computer literate and able to remain calm and professional in a pressurised environment whilst ensuring you meet the required deadlines.

Part time working will be 20 hours per week on a varied shift pattern. However, we recognise that flexibility is key, and we want you to achieve the work life balance you need to succeed and we are happy to discuss your needs during interview.

**As a colleague, you can enjoy a range of benefits from day one, including**:

- Discounts on duty free shop onboard
- Unlimited Concessionary Travel for you, you and your family and one nominated other
- 25 days of annual leave, plus bank holidays (pro rata for the period of the contract)
- Life Assurance
- Full uniform
- Full training
- Free secure parking On-site parking in Poole
- STAR Awards and recognition for exceptional performance
- Access to WeCare employee support programme and workplace MHFA’s

**Salary**: to be discussed at interview.

**About You**

We look for a positive attitude, confidence, flexibility, a friendly disposition, and importantly a genuine passion to help others and to provide quality service.

You’ll thrive in a role where no two days are the same, be that your roster, the team you work in or the situations you deal with.

If you would like any further details, a copy of the Job Description, or a copy of this advert or the job description in another format please contact us.

**Important details to know**:

- Due to the hours of work, you must be aged 18 years or over
- Reside within a reliable commute of Poole Port, or be willing to relocate

**Job Types**: Part-time, Fixed term contract
Contract length: 4 months

Pay: £11.79 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Overtime

Work Location: In person

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