Passenger Customer Service Agent

4 days ago


Poole, United Kingdom Workshop Recruitment Full time

**Passenger Customer Service Agent**

**Poole**

**£9.75 per hour**

**6 Month Contract**

You will operate a 4 day on 4 day off, 8.5 hour shift pattern rotating across early shift (starting at 5am or 6am) and late shift (starting at 12pm)

You will operate in a dual role between ports and customer services as directed to deliver the highest level of customer service skills always and to ensure a positive customer experience to passengers.

**Duties**
- Assist in the checking-in, marshalling and loading and unloading, collection of passengers, vehicles and freight/goods to and from all company vessels.
- Assist in the preparation and completion of all paperwork and administrative procedures relating to all vehicle, passenger, freight and vessel movements.
- Undertake the efficient and courteous answering of incoming contacts over the counter or in the Contact Centre.
- To provide the smooth and efficient processing of all bookings promoting all company products and services.
- To deal with any day-to-day queries, complaints or problems resulting from a reservations or ports matter.
- To serve and undertake payment in all retail outlets with cash and card transactions.

**Skills and Knowledge**
- Excellent customer service experience
- Accurate keyboard and IT skills
- Excellent communication skills both written and verbal
- Excellent telephone manner
- Strong team player
- Flexible in approach
- Pro-active approach to work



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