Business Support Officer

4 days ago

Angel Station, United Kingdom West Northamptonshire Council Full time

About the role
Our Business Support Officers are very important to us. They perform crucial duties to support the teams they work for.

This is an exciting opportunity to join the Assurance & Safeguarding Team as a full time Business Support Officer. We have excellent training opportunities, and you will be working within a supportive and friendly team.

What will you be doing?
This role will be based in One Angel Square in Northampton working in the Assurance Team which works to safeguard adults who may be at risk of abuse and which carries out safeguarding enquiries among other duties. The main duties of the role are answering the phone, entering data on our Adult Social Care database, maintaining spreadsheets, and taking minutes at meetings. Support will be given on all aspects of the role from team members.

Working on a rota system you will be part of a duty team to process all incoming Safeguarding Concerns. On days when you are not on duty you will be assisting with monitoring the team admin inbox, processing letters, taking minutes and all other tasks that are required.

You will be joining a small team of other BSO's who work to support the Safeguarding Team

About you
Applicants will be able to demonstrate good communication skills and be confident on the telephone. You will have a good level of IT skills with a sound knowledge of MS 365 - Word, Excel, Outlook and Teams and have a good attention to detail.

About us
We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

**West Northants Council, where careers thrive.**

Our benefits
We offer a wide range of benefits to our employees, these include:

- **Generous annual leave entitlement** starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
- **Cycle to Work** scheme.
- **Local Government Pension Scheme plus immediate life cover** (3 times your annual salary from day one) and ill-health protection.
- **Employee discounts** with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
- **Car Lease scheme**:

- **Payment of professional subscription / membership**:

- If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
- **Employee Assistance Programme** - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
- **Ongoing training and development** opportunities.
- **Our West Ways of Working **- We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
- **Making a difference** - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

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