Platform Solutions Consultant

6 months ago

London, United Kingdom Adform Full time

**Contract Type**
- Permanent

**Location**
- London

**Secondary Location**

**About the Role and the Team**
- In the Revenue and Operations department, the mission is to promote, sell, onboard, and service the products built by our technical teams and departments. This means a deep focus on a 360-degree commercial strategy that helps take new products to market and promote and maximize clients’ usage and experience with existing products.
- We're currently seeking a dynamic Platform Solutions Consultant** **to join our vibrant Customer Success team in our London office. In this role, you'll report directly to the Head of Customer Success and play a pivotal part in empowering our clients' success. Your primary responsibility will be to maximize the utilization of Adform's tech-stack, enhancing media effectiveness and efficiency. As a Platform Solutions Consultant, you'll serve as the go-to expert on the Adform platform, offering technical guidance and acting as a key partner in delivering a seamless onboarding experience for clients. Additionally, you'll collaborate closely with existing clients, providing education, proactive support, and ensuring the best possible experience with Adform products.
- **We hope you are ready to change the game Be ready to**:

- Become a strategic and technical powerhouse by learning about DSP, DMP, Ad Serving, & Reporting tech within Adform's full stack digital suite
- Manage your own book-of-business alongside an Account Management counterpart to ensure campaigns are successful and client needs are met
- Bring your analytical mindset: be able to review clients’ product deployment following best-in-class practice, and analyse client campaigns and data sets to identify how they can best run campaigns and upsell our functionalities to reach their goals
- Lead regular trainings with clients and agencies to educate them on how to use the platform in the best way and upskill them to become fully self-serve
- Collaborate with Head of Customer Success to advocate your client top priorities when it comes to product development features and needs
- Conduct client meetings, hot-desking, QBRs in conjunction with your Account Management Counterpart on key accounts; present analysis of product adoption, campaign performance and identify the value our platform brings to clients and present this accordingly
- Leverage our internal resources (Adform Academy, Webinars, Product Experts, Support Teams etc.) to upskill your knowledge across our core products and our identity solution, ID Fusion. A hunger for learning will serve you well in this role

**Attitude First. Everything else will follow. We can grow together faster if you have**:

- Previous experience in Solution(s) Role, with strong communication, strategy, problem-solving & analytical abilities
- At least 5+ years relevant ad tech industry experience
- Technical & operational experience across various products/disciplines within digital media & programmatic, such as any of the following: DSPs, Ad Servers, Reporting & Attribution, DMP/CDP/Identity Resolution, API.
- Understanding of HTML/5, JavaScript and current tracking technologies
- Experience working in a cross-functional environment across multiple regions
- Knowledge of recent market and industry trends
- A BA/BS degree or equivalent practical experience
- Adform Guiding Principles embodied in your profile; Put Client Value in Focus - Behave with Decency - Take Ownership - Caring - Team Player - Ambitious - Standing Tall

**Stand out by having**:

- Adform platform knowledge (one or more of our products)

**Our promise to you**:

- You'll be surrounded by a dynamic, inspiring and international environment that puts **client value in focus**:

- You'll be given challenging and unique tasks with creative approach to problem-solving and **ownership**:

- We **are team players** and work closely with different teams to reach common goals
- Being **ambitious** is what helps us grow and we want to share our future ambitions with you
- We **stand tall** by acting with courage and treating every mistake as a valuable lesson
- Adform **cares** about you so we offer health insurance, family benefits, additional vacation days, travel & wellness benefits

Adform is an equal opportunity employer with a global perspective. We remain committed to creating an environment that not only respects different backgrounds but celebrates them too. We believe that diversity in all its forms enhances our teams’ creativity, innovation, and effectiveness, and therefore we value different backgrounds, perspectives, and skills.
- We are committed to creating a work environment where employees feel valued for who they are and what they can contribute. We welcome all qualified applicants regardless of sex, race, disability, marital status, sexual orientation, and religious background, in accordance with Equal Opportunities Act 2010.**About Us**
- Adform is the only global, independent and fully inte

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