Customer Support Advisor

3 months ago

Birmingham, United Kingdom AX Full time

Job Advert

t AX, we are looking for a **Customer Support Advisor** to efficiently and effectively manage a case load of motor claims during the period in which Customers are utilising our hire vehicles.

**A little bit about us**

AX is an accident assistance and after care service provider who deliver replacement vehicles to customers who have been involved in non-fault accidents.

We pride ourselves on keeping drivers driving and being experts at caring for people and cars. Our values of Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight are embedded into our culture which puts people at the heart of everything we do.

We have a strong culture that puts colleague wellbeing first and believe that developing and engaging with our colleagues is fundamental to ensure we provide an industry leading service to our partners and our customers.

**As our Customer Support Advisor, your responsibilities will include**:

- Once a customer has been placed into a hire vehicle, to manage the hire process including quality checking claims to ensure no delays have occurred which would/or could affect the recovering of our hire charges
- To accurately assess claim status and documentation on receipt of assigned claims to ensure claims are managed in the most efficient manner.
- To correctly validate claim type (whether credit repair, third party or Policyholder Insurer) to ensure repair work is authorised appropriately.
- To verify all relevant and correct documentation is received to correct standard and recorded on the claim.
- To effectively monitor the timely processing of assigned motor claims to deliver agreed targets, customer expectations and business objectives.
- To liaise with external partners including Third Party Insurers, Policyholder Insurers, Solicitors, Referrers and Repairers with a view to progressing and actively managing the claim and positively influencing those involved
- Maintaining effective contact with the customer keeping them updated and dealing with any issues or problems that may arise during the hire period.
- To ensure all costs associated to the hire period can be billed and recovered through efficient claims management or accurate notification of justifiable delays.

**Our Customer Support Advisor will bring the following skills and experiences to our team**:

- Demonstrable experience within a fast-paced customer service role
- ideally phone-based customer service environment preferred
- Clear verbal communication skills, demonstrating persuasive and assertive behaviour
- Competent with using (MS Office) MS Word, Excel and Power Point
- The ability to prioritise, recognising importance and urgency
- Good written communication skills
- Ability to work under pressure
- A flexible attitude and approach
- Ability to work on own initiative
- Ability to demonstrate commercial awareness
- Demonstrate behaviour in line with Company values; Inspired to Innovate, Always Respectful, Fully Accountable, Delivering Delight.

Along with a **salary of up to £21,581,** you will also receive a range of benefits including 22 days holiday (plus bank holidays), rising to 27 with length of service, Bupa Healthcare, Life Insurance at 4 x salary, Employee Assistance Programmes, and ongoing professional development.
- Are you concerned you don’t have all the requirements we would like?_- AX is committed to supporting all communities we serve, through our dedication to creating an inclusive, diverse, and collaborative environment, where people feel comfortable being themselves at work._
- Even if you think your skills and any experience doesn’t perfectly align, your values and core behaviours may._
- Take a further look.you may be the perfect person for us - and us for you_

  • Customer Service Associate

    4 months ago

    Birmingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Birmingham. We are professional, customer-centric and fast-paced. Our work environment includes: - Casual work attire - On-the-job training - Growth opportunities - Safe work environment **Responsibilities**: - Provide excellent customer service to customers. - Answer customer inquiries in a...

  • Customer Service Associate

    3 months ago

    Birmingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Birmingham. We are professional, customer-centric and fast-paced. Our work environment includes: - Casual work attire - On-the-job training - Growth opportunities - Safe work environment **Responsibilities**: - Provide excellent customer service to customers. - Answer customer inquiries in a...

  • Customer Service Associate

    3 months ago

    Birmingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Birmingham. We are professional, customer-centric and fast-paced. Our work environment includes: - Casual work attire - On-the-job training - Growth opportunities - Safe work environment **Responsibilities**: - Provide excellent customer service to customers. - Answer customer inquiries in a...

  • Customer Support Advisor

    4 months ago

    Birmingham, United Kingdom AX Full time

    Job Advert At AX, we are looking for a **Customer Support Advisor** to efficiently and effectively manage a case load of motor claims during the period in which Customers are utilising our hire vehicles. **A little bit about us** AX is an accident assistance and after care service provider who deliver replacement vehicles to customers who have been...

  • Insurance Sales Consultant

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    {"title": "Senior Advisor Consultant", "company": "Advisor Group", "description": "Insurance Sales OpportunitySales & Operations Role in Financial ServicesSenior Advisor Consultant, Advisor GroupLocation: RemoteType: Full-time Compensation: $55,000 - $150,000 expected 1st year earnings in a draw plus uncapped commission-based payment structure with excellent...

  • Insurance Sales Consultant

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    {"title": "Senior Advisor Consultant", "company": "Advisor Group", "description": "Insurance Sales OpportunitySales & Operations Role in Financial ServicesSenior Advisor Consultant, Advisor GroupLocation: RemoteType: Full-time Compensation: $55,000 - $150,000 expected 1st year earnings in a draw plus uncapped commission-based payment structure with excellent...

  • Insurance Sales Consultant

    1 week ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    About Advisor GroupInsurance Sales OpportunitySr. Advisor Consultant, Highland Capital BrokerageLocation: RemoteType: Full-time Compensation: $55,000 - $150,000 expected 1st year earnings in a draw plus uncapped commission-based payment structure with excellent earning potential. Job Summary:We are seeking a Sr. Advisor Consultant to join our team within...

  • Insurance Sales Consultant

    1 week ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    About Advisor GroupInsurance Sales OpportunitySr. Advisor Consultant, Highland Capital BrokerageLocation: RemoteType: Full-time Compensation: $55,000 - $150,000 expected 1st year earnings in a draw plus uncapped commission-based payment structure with excellent earning potential. Job Summary:We are seeking a Sr. Advisor Consultant to join our team within...

  • Customer Support Advisor

    4 months ago

    Birmingham, United Kingdom ATS Euromaster Full time

    **Customer Support Advisors** We currently have three opportunities on a part time basis working 20 hours per week to join our Call Centre team based at our Customer Support Centre in Aston, Birmingham on a permanent contract. The working hours for these roles vary between 08:30am and 12:30pm or 13:30pm and 17.30pm, Monday to Saturday _(covering alternative...

  • Customer Support Advisor

    4 months ago

    Birmingham, United Kingdom ATS EUROMASTER Full time

    **Customer Support Advisor** We currently have an opportunity on a full time basis working 37.5 hours per week to join our Call Centre team based at our Customer Support Centre in Aston, Birmingham on a permanent contract. The working hours for the role varies between 7.45am and 5.30pm Monday to Friday with a rotating Saturday, with a day off in the...

  • Insurance Sales Consultant

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    {"title": "Senior Advisor Consultant", "company": "Advisor Group", "description": "Insurance Sales OpportunityDrive Sales Growth in the Insurance IndustrySenior Advisor Consultant, Advisor GroupLocation: RemoteType: Full-timeCompensation: $55,000 - $150,000 expected 1st year earnings in a draw plus uncapped commission-based payment structure with excellent...

  • Insurance Sales Consultant

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    {"title": "Senior Advisor Consultant", "company": "Advisor Group", "description": "Insurance Sales OpportunityDrive Sales Growth in the Insurance IndustrySenior Advisor Consultant, Advisor GroupLocation: RemoteType: Full-timeCompensation: $55,000 - $150,000 expected 1st year earnings in a draw plus uncapped commission-based payment structure with excellent...

  • Insurance Sales and Operations Professional

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    About the RoleJob Summary:We are seeking a highly skilled Insurance Sales and Operations Professional to join our team at Advisor Group. As a Senior Advisor Consultant, you will be responsible for selling life, LTC, DI, and annuity products to large wirehouse institutions, registered investment advisors, independent broker dealers, registered reps, and...

  • Insurance Sales and Operations Professional

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    About the RoleJob Summary:We are seeking a highly skilled Insurance Sales and Operations Professional to join our team at Advisor Group. As a Senior Advisor Consultant, you will be responsible for selling life, LTC, DI, and annuity products to large wirehouse institutions, registered investment advisors, independent broker dealers, registered reps, and...

  • Insurance Sales Consultant

    1 week ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    Insurance Sales OpportunitySales & Operations Role in Insurance IndustryInsurance Sales Consultant, Highland Capital BrokerageLocation: RemoteType: Full-time Compensation: $55,000 - $150,000 expected 1st year earnings in a draw plus uncapped commission-based payment structure with excellent earning potential. Job Summary: We are seeking an Insurance Sales...

  • Insurance Sales Consultant

    1 week ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    Insurance Sales OpportunitySales & Operations Role in Insurance IndustryInsurance Sales Consultant, Highland Capital BrokerageLocation: RemoteType: Full-time Compensation: $55,000 - $150,000 expected 1st year earnings in a draw plus uncapped commission-based payment structure with excellent earning potential. Job Summary: We are seeking an Insurance Sales...

  • Insurance Sales Consultant

    6 days ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    Insurance Sales OpportunitySales & Operations Role in Insurance IndustryInsurance Sales Consultant, Highland Capital BrokerageLocation: RemoteType: Full-time Compensation: $55,000 - $150,000 expected 1st year earnings in a draw plus uncapped commission-based payment structure with excellent earning potential. About the Role: We are seeking an Insurance Sales...

  • Insurance Sales Consultant

    6 days ago

    Birmingham, Birmingham, United Kingdom Advisor Group Full time

    Insurance Sales OpportunitySales & Operations Role in Insurance IndustryInsurance Sales Consultant, Highland Capital BrokerageLocation: RemoteType: Full-time Compensation: $55,000 - $150,000 expected 1st year earnings in a draw plus uncapped commission-based payment structure with excellent earning potential. About the Role: We are seeking an Insurance Sales...

  • Customer Service Advisor

    4 months ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary assignment. You will be working 37.5 hours per week between the hours of 8.00 am...

  • Customer Service Advisor

    4 months ago

    Birmingham, United Kingdom Hart Recruitment Full time

    A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary position. You will be working 37.5 hours per week between the hours of 8.00 am to...