Vulnerable Customer Specialist

7 months ago


Leigh, United Kingdom First Response Finance Full time

**First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER AND we're proud of it **You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

**Pay and Benefits**:

- A starting salary of **£25,970 moving **to** **£33,685.00 **after three years, along with an annual company bonus scheme
- Working Monday to Friday with one Saturday per month
- Hybrid working at your line manager’s discretion
- And many more

**Key Requirements**:

- A genuine '**Team Player**', working collaboratively with your colleagues and our customer base
- You will be **proactive**, someone who **takes responsibility for their learning** and managing of themselves, a **forward thinker** with a real drive to give their best and make a **positive difference**, and can see the bigger picture
- Someone who is **resilient**, who **isn't afraid to make big decisions**, and living by our one of our operating principles: '**make mistakes and learn from them**'.

**Key Responsibilities**:

- This busy role will be **telephone based**, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
- You will demonstrate the ability to **understand a customers’ financial situation **understand the complexity of finance agreements**,** and **make sound decisions **to ensure a good customer outcome
- Be a **great communicator** with our customers, explaining things such as **payment plans that you have calculated** with them
- ** You must have the permanent right to work in the UK.



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