Reservations Administrator
4 months ago
**Duties and responsibilities**:
- Face to face liaison with patients and consultants as a first point of contact in the hospital (face to face or via the telephone), providing information when requested and booking appointments.
- Maintain an efficient admission booking system for all Out-patients and day-case patients.
- Communicate any relevant information regarding the patients’ stay to the appropriate hospital department e.g., Wards, Theatre, Discharge Liaison, Consultants, Finance / Pre-admission.
- Add or cancel bookings as requested by consultants or patients and notify all relevant hospital departments.
- With colleagues in the In-patient Booking Office, provide a “help desk” service for patients’ with medical and other pre-admission queries.
- Liaise with patients and all other hospital departments to ensure full and accurate communication and organisation regarding the patients’ admission and stay in Spire Parkway Hospital.
**Who we're looking for**:
- Previous experience in an administration and customer service-based position.
- Someone who is highly organised and accurate and works well to tight deadlines.
- Must be a good communicator and have good computer literacy.
- Someone who works well as part of a team.
**Working Hours**:full time 37.5 hours
**Contract Type**:Permanent
**Benefits**
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance Life assurance
About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We’re committed to looking after people, both patients and staff. Join us, and you’ll receive a warm welcome.
**Who are we?**:
- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
About the Team: At Spire Parkway Hospital, we’re a leading provider of private hospital treatments for our patients across the Midlands and beyond. We offer specialised and personalised healthcare through fast access to consultations with specialists in a wide range of treatments, supported by advanced imaging and diagnostic technology.
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